So I haven't played my Sims game in a couple weeks, I have been busy. I went to play it last night and when I went to load it a message came up from Origin saying I must authenticate the game with the product code. I went to Game Stop online to my account to get the code (I had ordered both Sims 3 and Supernatural online from Game Stop) and I put in the code and it said it had already been used. Now on my Game Stop account it says I have both games downloaded, but on Origin it does not and only shows ones that I have the hard copy (or CD DVD whatever it's called) of. All last night I was trying to find help on EA, Origin, and Game Stop online, but all the lines were super busy. So I am hoping and praying that you guys might have an answer. Any suggestions will help. Thank you.