Author Topic: Blue Screen of Death - every time I start the game  (Read 2281 times)

Offline Seabody

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Blue Screen of Death - every time I start the game
« on: June 30, 2012, 01:33:48 AM »
This is getting ridiculous. I honestly can't play for 5 minutes before the game crashes to a Blue Screen of Death. This has happened in my Dynasty setup AND my Casual setup, in both SV and BB (I've done a Factory Reset to split them). This happens every time I play. It's getting to be a pain, because I can't play my Dynasty for fear of it crashing on me.

I use Windows 7 on an HP Laptop - and the game allows me to render graphics quite well, however it does heat up quite a bit during play, but never anytime else. I am using Mods and CC, but - when this first started happening, I figured it was probably corrupt CC or something, so I removed it all. My Mods - I know that's not the problem, because it happens in my Dynasty where I play Mod-free. I have all EP's up to and including Showtime, plus HELS, FLS, and TLS. I last did a reinstall around a year ago. I was just playing normally when it happened - in fact, the last time it happened, my Sim was getting employed in the Criminal Career. I am playing version 1.34.

Can anyone help?

Offline Flynn Arrowstarr

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Re: Blue Screen of Death - every time I start the game
« Reply #1 on: June 30, 2012, 02:41:21 AM »
Hi, Seabody.

Could you post the blue screen error message and code? That can help us find out what is causing the problem. A useful utility is NirSoft's Blue Screen View, which can help you view past blue screen errors and the accompanying codes.

Hang in there. Hopefully we'll be able to find out what's happening and how to fix it. :)

Flynn
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Offline Seabody

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Re: Blue Screen of Death - every time I start the game
« Reply #2 on: June 30, 2012, 02:46:52 AM »
Is there any other way to find the information? I ask because I don't download programs that I'll only use a few times (because hopefully I'd only use it a few times).

Offline Flynn Arrowstarr

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Re: Blue Screen of Death - every time I start the game
« Reply #3 on: June 30, 2012, 02:57:43 AM »
If you can post a copy of the Minidump file, I can check it for you. The Minidump files are located at C:\Windows\Minidump and have an extension of .dmp. Zip up the file and attach it to a post or Private Message to me and I'll see if I can figure out what's going on. :)

Flynn
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Offline Alexandria_

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Re: Blue Screen of Death - every time I start the game
« Reply #4 on: July 01, 2012, 05:36:36 AM »
Oh, I've had this too. I assumed it was my actual computer stuffing up, I didn't even think twice about it happening every time I had the Sims running.

Do tell me what you find - I'd love to fix my problem too!

Offline Flynn Arrowstarr

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Re: Blue Screen of Death - every time I start the game
« Reply #5 on: July 01, 2012, 02:20:53 PM »
Hi, Alexandria.

Please attach a copy of your minidump file - or files - located at C:\Windows\Minidump to this thread and I'll see what I can find out. If you'd rather not post it here, send me a PM and I'll give you my email address. Thanks. :)

Flynn
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Offline Seabody

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Re: Blue Screen of Death - every time I start the game
« Reply #6 on: July 22, 2012, 12:29:40 AM »
Thanks Flynn, I fixed the problem!

@anybody who is interested: It was my Graphics Card - it needed updating.



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Offline Flynn Arrowstarr

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Re: Blue Screen of Death - every time I start the game
« Reply #7 on: July 22, 2012, 04:40:02 AM »
Glad I could help. :)

Flynn
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