Author Topic: Game Crashing Since Installing Seasons  (Read 13392 times)

Offline shibamistress

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Game Crashing Since Installing Seasons
« on: November 17, 2012, 03:48:17 PM »
So I just installed Seasons (doing a complete reinstall for Mac, following instructions on this forum), and I cannot get it to play.  I play 10 minutes tops and the game crashes.

I'm wondering if I am just overwhelming what my little MacBook can handle?  I've looked at the system requirements for the games, but can't quite figure out how much I need to handle the three EPs I have (Pets, Supernatural and now Seasons, and SN and Pets run well by the way).

I have a MacBook with 4 GB ram.   The graphics card is chipset (perhaps this is the problem?) and this is the info. for it:  Chipset Model:   NVIDIA GeForce 9400M,Type:   GPU, Bus:   PCI, VRAM (Total):   256 MB

Processor is 2.26 GHz intel core 2 duo and I have 142 GB free on the harddrive.

I'm thinking about getting another laptop just for gaming anyway, but in the meantime, I wonder if I should just uninstall Seasons?  Is it too much for my laptop to handle?  I'd like to have an idea if this is what is going on or if I should look for other solutions (like do another install, etc)

Thanks for any help!

  Oh, I forgot to add, in case it matters, that this was happening in MFalls, and I am running a couple of NRASS mods, which are the latest versions (I even reinstalled them when I did my reinstall, just in case).  Story Progression, Master Controller, Error Trap, and Overwatch.

Offline JudesSims

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Seasons keeps crashing; too much for my laptop?
« Reply #1 on: November 17, 2012, 04:12:49 PM »
I don't think that all of the mods have been updated yet. Using a non updated mod can cause your game to crash.



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Offline shibamistress

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Re: Seasons keeps crashing; too much for my laptop?
« Reply #2 on: November 17, 2012, 04:36:23 PM »
I don't think that all of the mods have been updated yet. Using a non updated mod can cause your game to crash.

Maybe, though I thought they had....and usually my launcher tells me if they are not the correct version for the game.

Actually, I suspect it is something else, as I uninstalled Seasons and tried to play just with SN and the game still crashed.  so I'm going to do some investigating, first taking out the mods and seeing what happens (so thanks for mentioning the mods, or I would have forgotten to try this), then doing a complete new install of everything.

I dont think it's the save file, either, because it crashes even if I try a completely new game.

But I would still love to know if people think running all three of these EPs is expecting to much of my laptop, because if so, I won't bother trying to reinstall Seasons right now.

Offline JudesSims

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Seasons keeps crashing; too much for my laptop?
« Reply #3 on: November 17, 2012, 04:45:44 PM »
I have all EPs, SPs and store items and don't have much trouble at all. Except a bit of game freezing this morning which seems to have been cured with a factory reset. As for mods: I get an email when each one is updated but I haven't gotten one for Story Progression yet.

Offline shibamistress

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Re: Seasons keeps crashing; too much for my laptop?
« Reply #4 on: November 17, 2012, 06:46:30 PM »
I have all EPs, SPs and store items and don't have much trouble at all. Except a bit of game freezing this morning which seems to have been cured with a factory reset. As for mods: I get an email when each one is updated but I haven't gotten one for Story Progression yet.

And do you have a similar set up on your computer?

I did uninstall the mods, and I thought that fixed it, because I was able to play for about an hour, but then in crashed again.  I still haven't gotten out of summer yet, which is kind of sad!

anyway, I guess for now,  I'm going to try unistalling everything and reinstalling again.  Sigh. 

edited to say, I think I'll try a factory reset first and see if that helps, and then if not, I'll do a full reinstall

Offline Beezy

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My game has been crashing ever since Seasons was installed.
« Reply #5 on: November 17, 2012, 06:46:59 PM »
My game has been crashing ever since Seasons was installed. I've tried getting rid of my DC and cache files, but it hasn't help. When the game has been running for 10 minutes, the screen mouse turns back into the computer's mouse instead of the game's. The game then freezes and I have to turn the computer off. I own a Mac, and I'm positive that it meets the system requirements. Has anyone else had this issue?

Offline shibamistress

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Re: My game has been crashing ever since Seasons was installed.
« Reply #6 on: November 17, 2012, 06:49:45 PM »
Yep, me too.  I have a thread on it too....no answers yet, but I'm wondering about it as well.  Sorry I don't have any answers for you, but I hope we both get some!



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Offline Saltypaws

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Re: Seasons keeps crashing; too much for my laptop?
« Reply #7 on: November 17, 2012, 06:50:20 PM »
I don't think that all of the mods have been updated yet. Using a non updated mod can cause your game to crash.

The mods that are needed to keep the game clean, have been updated, at least on nrass site they have been and if someone has mods from there, he has a list of the ones that have been updated.  I can't play the game without those mods or my game would crash.
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Offline Beezy

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Re: My game has been crashing ever since Seasons was installed.
« Reply #8 on: November 17, 2012, 06:51:17 PM »
Yep, me too.  I have a thread on it too....no answers yet, but I'm wondering about it as well.  Sorry I don't have any answers for you, but I hope we both get some!

Me too.  :) I'm glad to see that I'm not the only one with this problem. Do you have a Mac?

Offline shibamistress

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Re: My game has been crashing ever since Seasons was installed.
« Reply #9 on: November 17, 2012, 06:59:30 PM »
Me too.  :) I'm glad to see that I'm not the only one with this problem. Do you have a Mac?

Yep, I have a MacBook.  I wasn't sure if it was a problem with my MacBook itself since I'm running three EPs, or if it was something else, which I posted in my thread too, which is here:  http://www.carls-sims-3-guide.com/forum/index.php/topic,13331.0.html 

Offline Seabody

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Re: My game has been crashing ever since Seasons was installed.
« Reply #10 on: November 17, 2012, 07:05:27 PM »
My game has been crashing ever since Seasons was installed. I've tried getting rid of my DC and cache files, but it hasn't help. When the game has been running for 10 minutes, the screen mouse turns back into the computer's mouse instead of the game's. The game then freezes and I have to turn the computer off. I own a Mac, and I'm positive that it meets the system requirements. Has anyone else had this issue?

You should have a file in Documents > Electronic Arts > The Sims 3 (or the Mac equivalent - it's the same The Sims 3 folder where Screenshots are). It will start with xcpt, followed by your Computer's Name, followed by a date, followed by a time. It will likely be a .txt file. (so for example, xcpt COREY785 18-11-12 12.59.59.txt.) Can you copy everything under [Exception Info] and post it here? It should look something like this (with different numbers):

Code: [Select]
[Exception info]
date: 2012-08-25
time: 20.31.51
type: ACCESS_VIOLATION reading address 0x00000004
address: 0x00000004 <unknown module>

Offline Pam

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Re: My game has been crashing ever since Seasons was installed.
« Reply #11 on: November 17, 2012, 07:10:51 PM »
I'm merging the two topics.  Even though it's two different computers, but subject is similar enough that both can be discussed in one thread.
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Offline Beezy

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Re: Game Crashing Since Installing Seasons
« Reply #12 on: November 17, 2012, 07:23:23 PM »
Okay, here they are. I'm not sure what you mean by typing exception info, so tell me if I'm doing something wrong.
[Exception info]
xcpt Coreys-iMac.loc 12-11-03 10.21.37.mdmp
xcpt Coreys-iMac.loc 12-11-03 10.21.37.txt
xcpt Coreys-iMac.loc 12-11-11 08.59.59.mdmp
xcpt Coreys-iMac.loc 12-11-11 08.59.59.txt
xcpt Coreys-iMac.loc 12-11-17 09.38.13.mdmp
xcpt Coreys-iMac.loc 12-11-17 09.38.13.txt
xcpt Coreys-iMac.loc 12-11-17 16.32.53.mdmp
xcpt Coreys-iMac.loc 12-11-17 16.32.53.txt
xcpt Coreys-iMac.loc 12-11-17 17.10.07.mdmp
xcpt Coreys-iMac.loc 12-11-17 17.10.07.txt
xcpt Coreys-iMac.loc 12-11-17 17.39.25.mdmp
xcpt Coreys-iMac.loc 12-11-17 17.39.25.txt

Offline Seabody

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Re: Game Crashing Since Installing Seasons
« Reply #13 on: November 17, 2012, 07:24:55 PM »
Okay, here they are. I'm not sure what you mean by typing exception info, so tell me if I'm doing something wrong.
[Exception info]
xcpt Coreys-iMac.loc 12-11-03 10.21.37.mdmp
xcpt Coreys-iMac.loc 12-11-03 10.21.37.txt
xcpt Coreys-iMac.loc 12-11-11 08.59.59.mdmp
xcpt Coreys-iMac.loc 12-11-11 08.59.59.txt
xcpt Coreys-iMac.loc 12-11-17 09.38.13.mdmp
xcpt Coreys-iMac.loc 12-11-17 09.38.13.txt
xcpt Coreys-iMac.loc 12-11-17 16.32.53.mdmp
xcpt Coreys-iMac.loc 12-11-17 16.32.53.txt
xcpt Coreys-iMac.loc 12-11-17 17.10.07.mdmp
xcpt Coreys-iMac.loc 12-11-17 17.10.07.txt
xcpt Coreys-iMac.loc 12-11-17 17.39.25.mdmp
xcpt Coreys-iMac.loc 12-11-17 17.39.25.txt

What I mean was, if you opened the most recent .txt file, you should find a section titled [Exception Info]. :) Copy and paste that here.

Offline shibamistress

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Re: My game has been crashing ever since Seasons was installed.
« Reply #14 on: November 17, 2012, 07:26:13 PM »
Makes sense to merge the topics; thanks!

You should have a file in Documents > Electronic Arts > The Sims 3 (or the Mac equivalent - it's the same The Sims 3 folder where Screenshots are). It will start with xcpt, followed by your Computer's Name, followed by a date, followed by a time. It will likely be a .txt file. (so for example, xcpt COREY785 18-11-12 12.59.59.txt.) Can you copy everything under [Exception Info] and post it here? It should look something like this (with different numbers):

Code: [Select]
[Exception info]
date: 2012-08-25
time: 20.31.51
type: ACCESS_VIOLATION reading address 0x00000004
address: 0x00000004 <unknown module>

This is what mine says (but I didn't post all the stuff that came after this which looks like a lot of code; did you mean that too?  Mine had a lot more....)

[Exception info]
date: 2012-11-17
time: 16.11.59
type: ACCESS_VIOLATION reading address 0x00000066
address: 0x727b53ba <unknown module>

[Call stack]

0x727b53ba

C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x0060d816


0x0257fb30




Offline Beezy

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Re: Game Crashing Since Installing Seasons
« Reply #15 on: November 17, 2012, 07:27:10 PM »
What I mean was, if you opened the most recent .txt file, you should find a section titled [Exception Info]. :) Copy and paste that here.

Oh. Okay! Thank you. I'm not that smart when it comes to computers.

[Exception info]
date: 2012-11-17
time: 17.39.25
type: ACCESS_VIOLATION writing address 0x00000000
address: 0x7c470f73 "C:\windows\system32\MSVCR80.dll":0x0001:0x00000f73

Offline pallyndrome

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Re: Game Crashing Since Installing Seasons
« Reply #16 on: November 17, 2012, 08:03:23 PM »
My game has also been crashing since seasons. Cleaning up dcbackup, etc., doesn't help. I'll update my mods and see if that fixes it...

Offline shibamistress

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Re: Game Crashing Since Installing Seasons
« Reply #17 on: November 17, 2012, 09:15:51 PM »
yeah, it is really frustrating.  I just did the reset, took out anything that didn't come from the store or the game (I didn't have true cc but I had a couple of things I'd downloaded from here), and I also took out all my mods and it is still crashing...in fact just crashed exactly where it did before--at the snowcone machine during the summer festival.

Same code as before.  And now I STILL haven't been able to see another season other summer, so I'm starting to wonder why I even bought this EP, especially because now,  SN crashes too.  :(

And I would add that I can't even play a totally new game in Seasons.  Nothing.  :(  I'm really upset, because I can't play anything at all.   

Offline Pam

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Re: Game Crashing Since Installing Seasons
« Reply #18 on: November 18, 2012, 12:02:17 AM »
And I would add that I can't even play a totally new game in Seasons.  Nothing.  :(  I'm really upset, because I can't play anything at all.

Did you try the complete re-install that you mentioned?
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Offline shibamistress

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Re: Game Crashing Since Installing Seasons
« Reply #19 on: November 18, 2012, 01:30:24 AM »
Did you try the complete re-install that you mentioned?

I just got finished doing the complete reinstall, but I was honestly so demoralized by not being able to play anything at all, that I decided to only install up to SN for now.  If that works, then I'll try Seasons again in the next couple of days. 

  I'm worried that may save files may not be good either, so I'm even going to start with a totally new game in Moonlight Falls.  I'll report back...hopefully with some good news, in that I'll at least be able to play SN again.

And....it still doesn't work.  I'm running no mods, no Seasons, totally reinstalled the game, and was running a totally new game and SN still crashed after about 20 minutes.   

I'm really devastated....both at the thought that I have basically "lost" all my Sims, because I don't think any of my saves are playable, and also, the games themselves don't seem playable at all.   :'(  If anyone has any suggestions, I would like to hear them.

(I was trying to put in my saved families into a new town...but surely not all my families files are corrupt too?  How could that be?)

Offline pallyndrome

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Re: Game Crashing Since Installing Seasons
« Reply #20 on: November 18, 2012, 03:02:30 AM »
I'm about to try mine with updated mods - will let you know how it goes.

For now, I would say that I have gone through a very similar experience to what it sounds like you're going through, and in the end the thing I was doing wrong was getting out the game (to waste time on the internet) while it loaded - since I stopped doing that, it's been fine (until now of course).

Offline Seabody

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Re: Game Crashing Since Installing Seasons
« Reply #21 on: November 18, 2012, 03:20:43 AM »
pally, shiba and Corey, I'd suggest downloading this, loading the most recent xcpt file into it, and running the analyzer. It should tell you what the error is caused by.

Offline shibamistress

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Re: Game Crashing Since Installing Seasons
« Reply #22 on: November 18, 2012, 03:29:30 AM »
pally, shiba and Corey, I'd suggest downloading this, loading the most recent xcpt file into it, and running the analyzer. It should tell you what the error is caused by.

I've run across that before and would love to use it, but it says it is not for Mac OS.  :(  Is there something similar for Mac?

And yeah, I've never been able to get out of my game to do something else (like go online)....just don't have the power to run the game and anything else.

Offline Seabody

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Re: Game Crashing Since Installing Seasons
« Reply #23 on: November 18, 2012, 03:38:39 AM »
I've run across that before and would love to use it, but it says it is not for Mac OS.  :(  Is there something similar for Mac?

And yeah, I've never been able to get out of my game to do something else (like go online)....just don't have the power to run the game and anything else.

I have the analyzer - do you want to PM it to me (with the filename) and I'll take a look at it.

Offline shibamistress

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Re: Game Crashing Since Installing Seasons
« Reply #24 on: November 18, 2012, 04:11:22 AM »
I have the analyzer - do you want to PM it to me (with the filename) and I'll take a look at it.

Thanks so much!  I sent it on.

 

anything