Author Topic: Can't Start the Game  (Read 1014 times)

Offline jimmy

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Can't Start the Game
« on: January 16, 2018, 10:38:45 AM »
i have the same problem too ,i downloaded  Sims4_GTX10_Series.zip and replace the GraphicsCards.sgr file in [The sims 4 > Game > Bin]
still cant start the game
=== Application info ===
Name:            Sims4
Version:         1.38.49.1020
Build:           Release 64 Bit
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 3 CPU Speed: 3512 Threading: 3
Adjusted CPU: 5068 RAM: 3993 Adjusted RAM: 3481 Cores: 6
=== Machine info ===
OS version:      Windows 10 10.0.16299
OS prod type:   
OS major ver:    10
OS minor ver:    0
OS SP major ver:
OS SP minor ver:
OS is 64Bit:     1
CPU:             AuthenticAMD
    Brand:       AMD FX(tm)-6300 Six-Core Processor             
    Family:      15
    Model:       2
    Cores:       6
    HT:          0
    x64:         1
Memory:          3993MB
Free memory:     1702MB
VA space:        134217728MB
User:            Jimmy
Computer:        DESKTOP-0SSB7NL
=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce GTX 1050 Ti
Name (database): NVIDIA GeForce GTX 1050Ti [Found: 1, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 1c82, Board: 372a1458, Chipset: 00a1
Driver:          nvldumdx.dll, Version: 23.21.13.8813, GUID: D7B71E3E-5FC2-11CF-8555-27171BC2DA35
Driver version:  8813
Monitor:         \\.\DISPLAY1
Texture memory:  4029MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Offline MrsFlynn

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Re: Can't Start the Game
« Reply #1 on: January 16, 2018, 11:43:07 AM »
I do notice out of the notes you posted that your card is recognized. Name (database): NVIDIA GeForce GTX 1050Ti [Found: 1, Supported: 1] This is what your looking for in the Config.log

Here's a few troubleshooting tips to try to get the game to start.

1. Move the mods folder to desktop (for testing purposes) - This is to fully make sure it's not outdated mods/cc or some hidden files in the Mods folder. - Read more in the post linked below:

How to Fix Problems with Mods/CC
http://www.carls-sims-4-guide.com/forum/index.php?topic=25031.msg426156#msg426156

We recently received a new game patch that has made some game mods and custom content become outdated. You need to go through your mods folder to see what needs to be updated.

2. Deactivate Origin In-Game - Open Origin, Go up to the Origin Menu, Click Origin and select Application Settings. Select the Origin In-Game tab. Make sure it is turned Off. - This deactivates Origin In-Game, as it has been known to cause problems with games.

3. Start the game in Windowed mode -- In the Origin Client, go to the Game Library Tab, and right click on the Sims 4 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If that doesn't work try: -w und

4. Repair Game  - In Origin, right-click on Sims 4 and select Repair. - Do note this repairs the game's install files. It does not make any changes to the saved game files. - Saved games are safe - won't be deleted.

5. Delete Game Cache Files (What and How-To)
http://www.carls-sims-4-guide.com/forum/index.php?topic=21899.msg401662#msg401662

The localthumbcache.package can be found in the main Sims 4 folder
C:\Users\Username\Documents\Electronic Arts\The Sims 4

6. Try a Sims 4 Factory Reset - (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php?topic=21899.msg401669#msg401669

There are more tips in the post linked below:

Game Will Not Launch/Start/Load
http://www.carls-sims-4-guide.com/forum/index.php?topic=29309.msg410185#msg410185
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