Unable to Download from Store or Exchange

[wellcam884]

Hey Everyone I have been having this problem for a while but I hope someone can help me here.
I am unable to download things from the store or the exchange. I click on the download button and nothing happens the launcher does not come up or anything.

Any help would be appreciated 
Thank you

[Pam]

Are you sure that you're logged in on the Sims 3 site?  I would also suggest clearing your internet browsing history.

[wellcam884]

yes I am logged into the Sims 3 site the site even says that i have downloaded it before but it is not in my game or launcher

[Sportsfan]

Is it in the downloads folder of your computer?

[wellcam884]

No it is not there either

[Ricalynn]

Have you tried doing it while the launcher is up?  Preloading the launcher and then hitting download while looking at the download tab.

[wellcam884]

Have you tried doing it while the launcher is up?  Preloading the launcher and then hitting download while looking at the download tab.

I am going to try that

Edit: OK i tryed that it did not work now that i have recently switched to Windows Internet Explorer now it says when I try to download something it puts a message saying not a valid win32 application

[Pam]

yes I am logged into the Sims 3 site the site even says that i have downloaded it before but it is not in my game or launcher

For the Sims 3 Store, if you've already purchased the item, you can download it again from your Purchase History on the Sims 3 site.  When you purchase an item and attempt to download, exactly what happens?  Try clearing your browser history, too.  And try using a different browser.  Google Chrome is what I use.

[wellcam884]

I just did a complete re-install and it works now so thanks everyone for the help