Author Topic: Sims 3 - Start From the Beginning - Uninstall and Reinstall  (Read 55437 times)

Offline Pam

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When all else fails and nothing else works, it's time to start from the beginning with a complete uninstall and reinstall of the game. It's also a good idea to do this on a regular basis to keep your game running smoothly. The installation of a new expansion or stuff pack is the perfect time for this maintenance. (Note: This is for Windows operating systems only. I don't know anything about Macs.)

Here are some instructions that use other topics found on this Technical Help Board. Follow everything carefully and your game should be back running soon.

Optional: If you're having severe problems, you may want to restore your computer to a previous date so you can start all this fresh. To do the system restore, click the start button in the lower left corner and click on Help and Support. In the search box, type "system restore." Then click on any of the subjects that come up about System Restore and you'll find instructions and a link. Follow the instructions from there.

1. Back up any files you wish to keep.

2. If you will go to the Technical Help board, you'll find instructions for manually uninstalling Sims 3, World Adventures, and High End Loft.  Follow these instructions step by step and remove the programs starting with the newest one first. It's not as simple as removing them through Control Panel. These instructions also include saving your game files and editing your registry.

3. Do some maintenance on your computer with Disk Cleanup and Defrag. On a Windows operating system, you click on the Start button in the lower left corner, click All Programs, double click the Accessories folder, double click System Tools folder. You'll find both Disk Cleanup and Defragment in the System Tools folder. Do the cleanup first, then defrag. This will clean out the unnecessary and temporary files on your computer and arrange them more efficiently on your hard drive to free up larger blocks of space and speed up how your computer accesses files.

4. Begin installing the games, starting with Sims 3, then World Adventures, then High End Loft, then Ambitions. Be sure you have your Product Code numbers for each installation as you will be required to type them in during the install process.

5. Reinstall any items you've purchased from the Sims 3 Store by logging in to the Sims 3 site, going to your account, and viewing Purchase History.

After completing all of these steps, you should be good to go. If not, let us know and we'll have to dig deeper.

Please note:  According to Electronic Arts, the expansion and stuff packs should be installed in a particular order.  Click here to view the information.

Updated:  October 3, 2011 by Pam

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Leto85

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #1 on: June 01, 2010, 04:36:36 PM »
Good topic. And the way you explain re-installing the game is exactly how I would do it to solve everything.
I believe that if even this doesn't help your copy has to be corrupted, or the problem lies in the hardware, not the software.

Am I in the right topic to ask why my Sims 3 copy can run on my laptop while this laptop is way below under the lowest recommended system requirements? It runs with bugs, but it still runs.

O wait, there is another thing you could do I found out by just trying. If the player has problems with corrupted things such as familie trees he or she could also try to copy the family to the library, start a new neighbourhood and load the family there. I know this will delete the whole story procession of the previous neighbourhood, but at least it saves the family, somehow. This way I got my family tree back so I know it works.



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Offline Mrs.Laphalot

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #2 on: June 14, 2010, 04:07:37 PM »
This is probably a really dumb question, but what about updating? Is it best to update between each re-install or update after all installation is done?

My game ran perfectly until I installed Ambitions. Its been a pain since with normal performance and then periods of extreme game lag. I've ran through all the manual uninstalls of Sims3, WA, and Ambitions and am hoping beyond hope this takes care of my lag problems.

Here's the thing, my hubby & I have the exact same computer (high end gaming comps), all the exact same software, etc. and his computer runs Ambitions wonderfully without any hint of lag. The only thing I can think of different between us, is I play(ed) much more than him, with tons more game saves. I have no cc or store stuff installed, and he has alot, so that can't be the problem I'm sure.

Edited to say:  Oops!! If  I'd been patient with the re-install of the base game, I wouldn't have had to ask this question. When I began install of WA, the installshield told me I needed updating first. Sorry :S

Offline Metropolis Man

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #3 on: June 14, 2010, 04:29:18 PM »
This is probably a really dumb question, but what about updating? Is it best to update between each re-install or update after all installation is done?

Speaking as a Mac user (and I can't imagine why the Windows side would be any different), if you're doing a total reinstall of everything, you install all disks, and then you connect to see if a patch is needed. Patching up between disks is completely unnecessary (and maybe even a bad idea) because content is automatically rolled into each successive expansion. For example, Ambitions is going to have all patches up to that point already.

Offline Mrs.Laphalot

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #4 on: June 14, 2010, 04:45:56 PM »
That makes sense. As it turns out I have no choice but to update before install of WA. The installshield wizard of WA demands an update to the base game before continuing with installation. I've just popped in Ambitions for re-install and same thing, demanding update for Sims 3 base before installation. Strange it would be that way. (Win7 user if that makes a difference, though I think it wouldn't.)

Offline Mrs.Laphalot

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #5 on: June 14, 2010, 05:41:20 PM »
-cries-  This did not fix my game lag issues. I'm at a loss, I don't know what to try now. I may remove ambitions altogether, but will do some more research first.

Offline Metropolis Man

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #6 on: June 14, 2010, 06:32:43 PM »
That's really interesting (and unfortunate). When I do a complete wipe/reinstall of base > WA > HEL and AMB I never need to stop and update at any point on OS X.



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Offline Pam

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #7 on: June 14, 2010, 07:49:37 PM »
-cries-  This did not fix my game lag issues. I'm at a loss, I don't know what to try now. I may remove ambitions altogether, but will do some more research first.

Did you restore all of your save files after reinstalling? If yes, this might be the problem because they take up a lot of space in the game. I usually give up all my save files to have a genuinely fresh start for the game and it helps it run much better.
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Offline Mrs.Laphalot

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #8 on: June 14, 2010, 07:52:37 PM »
I didn't keep any saved files, was so aggravated I skipped that part entirely. I just tried to run the game without the launcher to see if that would help and it didn't.  :(  I'm currently uninstalling everything manually again and will reinstall only up to WA for the sake of what tiny bit of hair I have left in my head.  :P

Leto85

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #9 on: June 15, 2010, 11:33:34 AM »
Speaking as a Mac user (and I can't imagine why the Windows side would be any different), if you're doing a total reinstall of everything, you install all disks, and then you connect to see if a patch is needed. Patching up between disks is completely unnecessary (and maybe even a bad idea) because content is automatically rolled into each successive expansion. For example, Ambitions is going to have all patches up to that point already.

But don't you need to start the game after installing the base game or an expansion? That way the game can make a EA file in your My Documents folder (Windows). I remember some weird bugs ingame when I didn't did that between installing expansions. And if you start the game, the startup manager will ask to update the game before running it.

Offline Pam

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #10 on: June 15, 2010, 01:24:57 PM »
You don't need to start the game between installations.  Once you pop in the next disk, it will automatically prompt you do to an update before it will continue with the installation.
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Leto85

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #11 on: June 16, 2010, 03:28:13 AM »
Nice, that's good to hear. But when is than the best moment to replace the EA games folder with your backup save file? Just at the end?
To get back to my previous post, I did this years ago after installing Studentlife for TS2 went so tremendously wrong. The game didn't work after the expansion wrote all the new files over the old ones so I am used to work in my probably long-winded way since. But if it can shorter, that is always welcome! :D

Offline Metropolis Man

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #12 on: June 16, 2010, 06:13:00 AM »
Nice, that's good to hear. But when is than the best moment to replace the EA games folder with your backup save file? Just at the end? To get back to my previous post, I did this years ago after installing Studentlife for TS2 goes so tremandiously wrong. The game didn't work after the expansion writes all the new files over the old ones so I am used to work in my probably long-winded way since. But if it can shorter, that is always welcome! :D

Yeah, Leto, you definitely do not want to throw your old save files back in until you completely finish an installation of everything. Otherwise, you will have stuff that is written over and totally botched.

Offline RunAmokSims

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #13 on: June 29, 2010, 08:22:58 PM »
I'm wondering if the uninstall directions are the same for windows 7?  Anyone know?

All the instructions I've seen have stated Vista or other windows versions. I run my Sims on my laptop with 7. I've had no problems with any of Sims 3 and expansions. After  running Ambitions for a few weeks I'm starting to have problems. I don't want to save any files,just start fresh.

Offline Pam

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #14 on: June 29, 2010, 09:09:20 PM »
I think it would work with Windows 7.  Maybe look through the directions and see if you have the indicated files in the right spots before actually deleting any of them.  If they're all in the same places, then go for it. 
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Offline RunAmokSims

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #15 on: July 01, 2010, 11:54:06 AM »
I think it would work with Windows 7.  Maybe look through the directions and see if you have the indicated files in the right spots before actually deleting any of them.  If they're all in the same places, then go for it.  


Just an update on Windows 7.

Please keep in mind this is not a tutorial or a suggestion of how to do this. I'm just telling you what I did.

Apparently with all the odd things I had to get used to in 7 it seems their uninstall is pretty good. I went to my control panel and started the uninstall. With each game I was shown the prompt that my other game packs might not work any more if I uninstalled the one I was currently working on. I uninstalled all packs and the EADM. I checked my program files and the EA file was empty. I just deleted that. The only file I had to delete myself was the EA file in my documents. I did a search on the computer and there were no results for Sims or EA. It even deleted the desk top icons. Even though I was only showing a 9% file fragmentation I did a defrag and a disc clean up.  I reinstalled everything and so far (fingers and toes crossed) it all seems to be working fine. I'll update here if any problems show up.

Offline Deborah

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #16 on: February 16, 2011, 09:05:34 PM »
My game ran brilliantly until I installed Outdoor living stuff. Even after uninstalling  the stuff pack,  it still ran choppy, so I am taking Pams advice. No play for me today  :-[

Leto85

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #17 on: February 18, 2011, 04:43:49 AM »
I'm wondering if the uninstall directions are the same for windows 7?  Anyone know?

All the instructions I've seen have stated Vista or other windows versions. I run my Sims on my laptop with 7. I've had no problems with any of Sims 3 and expansions. After  running Ambitions for a few weeks I'm starting to have problems. I don't want to save any files,just start fresh.

Yes, it works with Windows 7. I use that OS. If I need to help you with anything according to that, you can ask. But I'm not a ITC person so it might be I don't know every answer.

SimsHelp123

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #18 on: March 27, 2011, 10:15:19 AM »
I've been trying to reinstall sims 3 late night by going to my sims 3 account, but Sims 3 and Late Night aren't there! I downloaded them from the EA site, does that change anything? Please help!

Offline Hosfac

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #19 on: March 27, 2011, 12:07:36 PM »
I've been trying to reinstall sims 3 late night by going to my sims 3 account, but Sims 3 and Late Night aren't there! I downloaded them from the EA site, does that change anything? Please help!

That sounds like something you will most likely have to contact EA customer support for.  Be sure to have the credit card transaction number for the purchase, as they will undoubtedly ask for that.
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Offline makeupinternet

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #20 on: September 10, 2012, 10:29:13 AM »
Hi! I decided to start fresh and reinstall sims 3 on my computer. I wanted to get rid of some expansions I had installed (Late Night) and try a new one (Pets - new for me atleast! ;) ).

Anyway, after uninstalling all the old sims 3-programs, I started by installing the base game. And then I updated to the latest patch, BEFORE installing any expansions. Now, when I install expansions, I get a message saying:

"Warning! The installed version of sims 3 is newer than this product version [the expansion, I assume]. If you choose to continue you have to be connected to the internet and update this product through the start-program for The Sims 3,  after the installation, to be able to play Sims 3."


My language is swedish, so the above is a translation of the swedish version - the enligsh probably is a little bit different but the meaning should be the same!

So, next step, after installing an expansion I go to the "start program" - the sims 3 launcher - but it says I have the latest update and I can't make any updates as requested by the earlier message!

What should I do? Will the game and the expansions work anyway, or should I uninstall everything and start from the beginning again? Installing the base game and then the expansions without updating the patches inbetween? But according to earlier posts in this thread, it seems that you HAVE to update to the latest version before going ahead and installing expansions.. I'm totaly lost here guys and would greatly apreciate any help you can offer.

Thank you so much in advance, and excuse my spelling if it isn't totaly correct - english is my second language and I speak it better than I spell! ;)

Offline Flynn Arrowstarr

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #21 on: September 10, 2012, 11:02:25 PM »
You can safely ignore the warning. I run the Origin downloaded version of the game. It requires you to patch to the latest level before you can install any of the expansions. Unlike the DVD version, the Origin downloads do not include any of the patches.

Hope this helps.

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Offline makeupinternet

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #22 on: September 11, 2012, 07:07:34 AM »
Thank you Flynn! Yes, that helps :) I started a new game and haven't played much yet, but I haven't had any problems with starting up a new game atleast! :)

Also, I read in a lot of places on the board that you need to install the expansions in the same order that they were released. But according to EA that is not correct - you can install them in any order. Even the link refered to in the first post in this thread, as to where to find information about having to install in a certain order, it clearly states you DO NOT have to install in the order of release. Here is the link again: https://help.ea.com/article/the-sims-3-installation-order

I noticed the first post is almost a year old so maybe this is something that EA has changed over time. I have however never had a problem when installing expansions in random order. Hope that helps anyone!

Offline NeonAngel

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #23 on: December 30, 2012, 02:50:29 PM »
I had to reinstall the whole game too. It's running beautifully now. I decided I wouldn't install Pets, Supernatural or Show Time because Idon't like them much. I like pets but it irritates me sometimes.




Offline ladybarefeet

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Re: Start From the Beginning - Uninstall and Reinstall
« Reply #24 on: July 09, 2013, 04:28:58 AM »
I have been playing sims 3 for about 1 month. We've had significant problems. We have the base game plus 11 expansions. The expansions we DONT have are University Life and um... outdoor living, and a few random others. We dont have the katy petty or the diesel Anyway...

11 expansions took us 2 days to reinstall via Origin. We bought only a few of our EPs on discs, and mostly via origin. What a hassle. I am sure it took 2 days due to my other kids being on MMORPG games and watching Netflix hogging up my bandwidth or whatever.

OUr game kept freezing every 10 seconds or so for up to a minute. It just got worse and worse. We ran without any exchange content and it didnt help. So we tried using some mods, no luck. Even Twallans Nraas mods didnt help. So we went "Hari Kari" and uninstalled and reinstalled. Its at 98% now... on day 2 of downloading. Isnt that ridiculous? 2 days to reinstall a game. TWO DAYS!!!!