Author Topic: CC Corrupted File on the Sims 3 Exchange  (Read 4302 times)

Offline samoht04

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CC Corrupted File on the Sims 3 Exchange
« on: July 08, 2010, 02:32:07 AM »
Many of you have probably recieved this message through the Main Site but I think it would be a good idea to put it on here as well.

Quote
SimGuruHydra sent you a message.
RECEIVED 06/22/10
Exchange Issue Update

Hi Simmers-

While you may continue to download from and upload to the Exchange, be advised that there are some corrupt files that have made its way into the Exchange that may slow down your game.

If you are playing your game and it has slowed down dramatically, you may have some corrupt content. You might have a file called "0x038a68fe04da61a6aa65f939d77fbc37.package" from an object called "Girl Doll Dressed"

Thanks to glitzyangel for already writing these helpful instructions on how to delete the file before we could tackle it! If you see her around the forums or our Facebook give her a big Sim-tastic thank you!

* Back up your game

* Check to see if this doll is not in any of your lots or Sims' inventory

* If you have an object called "Girl Doll Dressed" in the Installed Content in your Launcher, please uninstall it.

* To delete the file: 0x038a68fe04da61a6aa65f939d77fbc37.package, go into your DCBackups (C:\Documents and Settings\your name\My Documents\Electronic Arts\The Sims 3\DCBackup), find the file and delete it.

* If you had that file in your C:\Documents and Settings\your name\My Documents\Electronic Arts\The Sims 3\DCBackup folder, this may have attached itself to your exports. If you had that file and recently exported content to your Launcher, delete that content from your Export folder and your Launcher.

* Also, check your creations in your Studio that you may have recently uploaded. They may also have the corrupted file. If so, please remove it.

**

Alternatively, you can run your game with the "Run without Custom Content" box unchecked from your Launcher (go to Installed Content) before running if you are unsure of what to delete and uninstall.

Huge thanks to Simmers who have been helping each other with this issue while we continue to work on a fix to prevent corrupt files from going into the Exchange.
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