Author Topic: Sims 4 now greyed out in Origin! Help!  (Read 14757 times)

Offline tonycdh

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Sims 4 now greyed out in Origin! Help!
« on: September 06, 2014, 11:08:44 PM »
I have been playing fine since the release date.  Tonight I try to play my game and its greyed out in Origin!  I tried restarting the pc.  I think it downloaded an update when I first logged onto Origin.  Anyone else having an issue?  Any fix?  I need to get back to my sims, they won't know what to do without me! 


Solution tips can be found in link below.

Sims 4 Play Button Greyed Out / Can't Play Game
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg407386.html#msg407386

Offline KhaineGB

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #1 on: September 06, 2014, 11:24:06 PM »
Mouse over it. What does the play button say?



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Offline tonycdh

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #2 on: September 06, 2014, 11:29:29 PM »
It doesnt show anything when I mouse over it.

Offline tonycdh

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #3 on: September 06, 2014, 11:35:13 PM »
I included a picture in a zip file as I am not sure how to post a picture.

Offline Ginj

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #4 on: September 07, 2014, 12:15:34 AM »
I had this happen last night.  Closing everything out, completely shutting down the computer and starting again seemed to fix it.

Offline tonycdh

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #5 on: September 07, 2014, 12:16:58 AM »
I tried restarting, didn't help.  I am in a chat with origin now, but it looks like I am going to have to reinstall.  I hope I don't lose anything.

Offline tonycdh

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #6 on: September 07, 2014, 12:28:33 AM »
This Worked!!  Yay!

Ryan
Hello Tony, thank you for waiting. The first thing I need you to do is to clear Origin cache. Clearing cache can be done for many reasons, but the main cause is due to download and install issues where a the game has downloaded partially and then become corrupted. There could also be permissions issues with the folders, preventing data being written into them.
Ryan
Follow these steps on how:

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:
• Origin folder - Found in C:\ProgramData\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

• Note: These folders are hidden by default, and you will need to un-hide them to be able to locate them.

If you're a player that prefers a how to with photos, check the link below:

How To: Clear Origin Cache - With Photos
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/



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Offline KhaineGB

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #7 on: September 07, 2014, 12:51:43 AM »
Interesting.

Thank you for posting how you fixed it. :) Hopefully it will be of use for anyone else who has this problem!

Offline ZoeLou

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #8 on: September 08, 2014, 12:01:59 AM »
This would be great except I can't seem to find any of these folders. I am having the exact same problem as the OP. Help!

Offline tonycdh

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #9 on: September 08, 2014, 12:05:05 AM »
In your explorer window, click on view then click on the ox next to hidden items. All those folders are hidden.

Offline EleLL

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #10 on: September 08, 2014, 12:07:53 AM »
I had this happen the other night, but had a much easier fix. I opened my Task manager for Windows, and there was ts4.exe still running oddly enough. I hadn't been playing in hours as I was out and it was not minimized down below.

Glad this worked for you, just thought I'd throw this other solution out there for others... and doh, forgot there isn't a MAC version so obviously this only works for windows *facepalm* I'm going to bed lol.

Offline Emberwing11

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Re: Sims 4 now greyed out in Origin! Help!
« Reply #11 on: May 13, 2017, 11:16:02 PM »
This Worked!!  Yay!

Ryan
Hello Tony, thank you for waiting. The first thing I need you to do is to clear Origin cache. Clearing cache can be done for many reasons, but the main cause is due to download and install issues where a the game has downloaded partially and then become corrupted. There could also be permissions issues with the folders, preventing data being written into them.
Ryan
Follow these steps on how:

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:
• Origin folder - Found in C:\ProgramData\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

• Note: These folders are hidden by default, and you will need to un-hide them to be able to locate them.

This worked!! Thank you! To anyone with the same problem, use this method! I've been searching all night for a solution! This is why I love Carl's Sims 4 Guide  ;D 

 

anything