Author Topic: Community Gallery Not Working  (Read 29278 times)

Offline faithgr

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Community Gallery Not Working
« on: January 01, 2017, 09:51:36 PM »
Updated: Feb.21.2020 -- Thank you to all that report issues with the gallery!! You Rock!!  8)

Some report that they aren't able to login to the gallery. If you're still having this issue or any gallery issues,  please post either in the thread linked below, or create your own topic over at AHQ Sims 4 Tech Help Board.

Cannot Login to the Gallery

AHQ - Sims 4 Tech Help Board -

** Please note that if you are running Sims 4 Legacy Edition, the Gallery has been removed. As the legacy edition is incompatible with future game patches.

** Game updates can cause issues with mods and custom content. These may become outdated with each new game update.

Please check with the creators to see if there are updates to the mods and cc you use.

If you are having problems with the gallery, exit the game and move the mods folder to the desktop and delete the localthumbcache.package file from the Documents/Sims 4 folder to help troubleshoot. Launch the game again and try accessing the gallery again to see if that helps.

If that doesn't help, please see the tips linked below or visit the AHQ Sims 4 Tech Help Board.

Can't Connect to the Gallery (Tips)

AHQ - Sims 4 Tech Help Board -


If you're still experiencing any problems with the gallery or Origin not working, please report it to the AHQ forum or Twitter. Using the links below - As we aren't able to help with EA Service problems.

**Make your own report, if there isn't a current one already.

AHQ - Sims 4 Tech Help Board -


To check the status of Origin

To report Origin outages, report them to EAHelp on Twitter or via AHQ forum:

EA Help

Origin Client/Web – Technical Support

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