Author Topic: Sims 3 Randomly Keeps Closing?  (Read 297 times)

Offline Abbear

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Sims 3 Randomly Keeps Closing?
« on: April 12, 2020, 06:20:03 PM »
I am going to play my Sims 3 game and about 2 minutes or less, it will just close randomly with no crash error or anything. Just close. I tried repairing it from origin, I unactivated 3 packs, I turned some display settings all the way down, I tried messing with compatibility settings, I just do not know what is happening!

 

The desktop I am playing on is new, but it seems like the actual time I can play the game before it closes is getting smaller and smaller. It did this on my laptop but not as bad. I can't even play Sims 3 because it only stays open for 2 minutes or less?

 

I do run it in a windowed mode since it was having some display issues that affected gameplay. Just not sure what else to do about this random closing!


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Re: Sims 3 Randomly Keeps Closing?
« Reply #1 on: April 12, 2020, 06:49:53 PM »
Are you able to get into a save file/new game or not? Just want to know when this crashing takes place.
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Offline Abbear

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Re: Sims 3 Randomly Keeps Closing?
« Reply #2 on: April 12, 2020, 07:03:44 PM »
Yes, I am able to select a save file. But, out of the ten plus times I have had to try to load back in, I was messing with the options in the Main Menu and it still closed.

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Re: Sims 3 Randomly Keeps Closing?
« Reply #3 on: April 12, 2020, 07:43:39 PM »
Can you find an xcpt file that was generated? These are text files found in Documents -> Electronic Arts -> The Sims 3. Either attach it in your post so I can analyze it, or if you are comfortable, download the Crash Log Analyzer.
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Offline Abbear

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Re: Sims 3 Randomly Keeps Closing?
« Reply #4 on: April 12, 2020, 07:51:25 PM »
Is this what you're looking for?

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Re: Sims 3 Randomly Keeps Closing?
« Reply #5 on: April 12, 2020, 07:55:54 PM »
Yup. The most recent is the most useful.
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Offline Abbear

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Re: Sims 3 Randomly Keeps Closing?
« Reply #6 on: April 12, 2020, 07:58:36 PM »

Since I can't attach a txt document:
Let me know if I can get you any more information!

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Offline Abbear

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Re: Sims 3 Randomly Keeps Closing?
« Reply #7 on: April 12, 2020, 08:27:08 PM »
Tried it again just now and here is the info for this one:

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Re: Sims 3 Randomly Keeps Closing?
« Reply #8 on: April 12, 2020, 08:34:36 PM »
Okay I plugged it into the Crash Log Analyzer and it said "insufficient graphics" and I noticed you posted about buying a new desktop earlier so it makes sense.

How to get TS3 to recognize your graphics card: https://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game

How to update drivers in Windows 10: https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers
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Offline Abbear

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Re: Sims 3 Randomly Keeps Closing?
« Reply #9 on: April 12, 2020, 09:13:48 PM »
Thank you! Fingers crossed it worked