Author Topic: Can't Connect to thesims3.com  (Read 2463 times)

Offline skybaker

  • Townie
  • ***
  • Posts: 111
Can't Connect to thesims3.com
« on: July 08, 2012, 02:12:43 AM »
Recently, I have re-installed the game. Thereafter, my Mac can't connect to the website of Sims3 with the game launcher even using Safari. Only a page shown "Oops! We are not able to process your request."

Please help! I can access my account to download items in thesims3.com.
Now I realize playing the Sims 3 on Mac is playing the game of installation and uninstallation...

Offline Pam

  • Community Manager
  • Administrator
  • Watcher
  • ******
  • Posts: 15236
Re: Can't Connect to thesims3.com
« Reply #1 on: July 08, 2012, 04:12:18 AM »
We already have another topic about this issue.  If someone can find it for me, I'll merge the two threads together.

Read and heed the Forum Rules, please!

Support the site when you purchase online!
Dreamweaver Immortal Dynasty
Dreamweaver 4 x 4 Dynasty
Pam's Sims 4 World Blog

"Half of my posts are correcting people. The other 49% is moving threads."



Registered members do not see ads on this Forum. Register here.

Offline nicstriumph

  • Llama Wrangler
  • **
  • Posts: 99
Can't Connect to thesims3.com
« Reply #2 on: July 08, 2012, 05:13:26 AM »
I'm afraid I couldn't find the post but you need to delete cookies? I had to go to the top task bar select Safari > Preferences > Privacy then click details.

Find The Sims in the list and then click remove. When finished click done.

I'm not technologically inclined but this worked for me (and no problems for about a month now) but perhaps if anyone finds the post/has better advice follow that rather :)


Love. Life. Beautifully.

Offline skybaker

  • Townie
  • ***
  • Posts: 111
Re: Can't Connect to thesims3.com
« Reply #3 on: July 08, 2012, 12:45:02 PM »
nicstriumph, it's work!
Thank you so much!
Now I realize playing the Sims 3 on Mac is playing the game of installation and uninstallation...

Offline nicstriumph

  • Llama Wrangler
  • **
  • Posts: 99
Can't Connect to thesims3.com
« Reply #4 on: July 08, 2012, 02:49:33 PM »
Glad to have helped Sky! :)


Love. Life. Beautifully.