Author Topic: Sims 3 stopped working after supernatural download  (Read 5701 times)

Offline unniomona

  • Nooboo
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  • Posts: 5
Sims 3 stopped working after supernatural download
« on: September 16, 2012, 05:13:47 AM »
Sims stopped working with this log:

[Build info]
Application: Sims3
BuildTime:   2012-07-30-1733
BuildUser:   slcbuilder
BuildHost:   SLC1-BUILD123
BuildConfig: Release
BuldVersion: 0.2.0.165
Commandline: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe


[System info]
Computer name: -
Computer DNS name: -
User name:-
EA_PLATFORM: Windows on X86
OS name: Windows Vista
OS version number: 6.1.7601
OS service pack: Service Pack 1
Debugger present: no
CPU count: 4
Processor type: x86
Processor level: 6
Processor revision: 10759
Memory load: 94%
Total physical memory: 3990 Mb
Available physical memory: 213 Mb
Total page file memory: 7978 Mb
Available page file memory: 2454 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 499 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
App version: 0.2.0.165

[Exception info]
date: 2012-09-16
time: 13.30.02
type: ACCESS_VIOLATION reading address 0xff50b000
address: 0x048f6ab5 "C:\Windows\system32\igdumd32.dll":0x0001:0x00005ab5

[Call stack]
C:\Windows\system32\igdumd32.dll
0x048f6ab5

C:\Windows\system32\igdumd32.dll
0x048f6d01

C:\Windows\system32\igdumd32.dll
0x44098000

C:\Windows\system32\igdumd32.dll
0xff507040


[Stack data]
0dd4fc50 |<00>40 00 00 00 04 00 00 00 80 09 44 02 00 00 00 | [email protected] |
0dd4fc60 | 00 40 00 00 01 6d 8f 04 00 80 09 44 40 70 50 ff | [email protected]@pP. |
0dd4fc70 | 00 04 00 00 40 70 50 ff 00 80 09 44 59 01 00 00 | [email protected]... |
0dd4fc80 | 8c 6f 8f 04 00 80 09 44 40 70 50 ff 00 40 00 00 | [email protected]@.. |
0dd4fc90 | 00 00 00 00 58 24 c5 11 00 40 00 00 10 00 00 00 | [email protected] |
0dd4fca0 | 68 52 90 04 00 10 ff 43 00 10 00 00 40 00 46 ff | [email protected] |
0dd4fcb0 | 00 10 00 00 00 40 00 00 00 02 00 00 58 24 c5 11 | [email protected]$.. |
0dd4fcc0 | 08 ff d4 0d 50 43 7b 49 00 00 00 00 40 00 46 ff | ....PC{[email protected] |
0dd4fcd0 | 00 10 00 00 00 10 ff 43 40 00 46 ff 00 10 ff 43 | [email protected] |
0dd4fce0 | 00 04 00 00 00 00 00 00 b2 00 00 00 00 04 00 00 | ................ |
0dd4fcf0 | fe 00 00 00 01 00 00 00 57 b3 8f 04 50 10 fd 04 | ........W...P... |
0dd4fd00 | 50 43 7b 49 00 00 00 00 28 ff d4 0d 00 00 00 00 | PC{I....(....... |
0dd4fd10 | 58 24 c5 11 00 00 00 00 88 b3 8f 04 00 10 00 00 | X$.............. |
0dd4fd20 | 58 24 c5 11 23 94 17 00 50 43 7b 49 08 ff d4 0d | X$..#...PC{I.... |
0dd4fd30 | 88 3d 00 00 00 00 00 00 00 00 00 00 e8 75 2a 06 | .=...........u*. |
0dd4fd40 | e8 e7 fd 04 93 e4 a7 04 00 01 00 00 90 fd d4 0d | ................ |
0dd4fd50 | 18 28 2a 06 e4 00 00 00 6d d2 a4 04 4b b7 a1 04 | .(*.....m...K... |
0dd4fd60 | 00 00 00 00 ed c9 90 04 ed c9 90 04 21 94 17 00 | ............!... |
0dd4fd70 | 27 d7 90 04 00 00 00 00 21 94 17 00 20 bc fd 04 | '.......!... ... |
0dd4fd80 | f9 bb 8f 04 0d ca 90 04 23 94 17 00 29 be 8f 04 | ........#...)... |
0dd4fd90 | 50 10 fd 04 00 ff d4 0d 01 00 00 00 d0 03 ac 0d | P............... |
0dd4fda0 | 50 43 7b 49 58 24 c5 11 00 00 00 00 58 24 c5 11 | PC{IX$......X$.. |
0dd4fdb0 | 00 00 00 00 28 45 de 00 00 ff 23 06 01 00 00 00 | ....(E....#..... |
0dd4fdc0 | e8 75 2a 06 00 00 00 00 00 00 00 00 04 00 00 00 | .u*............. |
0dd4fdd0 | 00 00 00 00 00 00 00 00 00 00 00 00 04 00 00 00 | ................ |
0dd4fde0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 e0 40 77 | [email protected] |
0dd4fdf0 | 00 00 00 00 04 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0dd4fe00 | 02 00 00 00 03 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0dd4fe10 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0dd4fe20 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0dd4fe30 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0dd4fe40 | 00 00 00 00 64 ff d4 0d ff ff ff ff ff ff ff ff | ....d........... |

[Instruction data]
048f6a35 => DasmX86Dll.dll not found.

[Registers]
eip: 048f6ab5
eax: ff50b000
ebx: 00000002
ecx: 4409bfc0
edx: ff50b000
esi: 4409bfb0
edi: 00000002
ebp: 0dd4fc60
efl: 00010202
esp: 0dd4fc50

[Modules]
base 0x00400000 size 0x00d50000 entry 0x00e95f91 "TS3W.exe"                                       "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe"
base 0x773e0000 size 0x00180000 entry 0x00000000 "ntdll.dll"                                      "C:\Windows\SysWOW64\ntdll.dll"
base 0x76570000 size 0x00110000 entry 0x765832a3 "kernel32.dll"                                   "C:\Windows\syswow64\kernel32.dll"
base 0x75d80000 size 0x00046000 entry 0x75d8745a "KERNELBASE.dll"                                 "C:\Windows\syswow64\KERNELBASE.dll"
base 0x64c90000 size 0x001c3000 entry 0x64c91a45 "d3d9.dll"                                       "C:\Windows\system32\d3d9.dll"
base 0x76930000 size 0x000ac000 entry 0x7693a472 "msvcrt.dll"                                     "C:\Windows\syswow64\msvcrt.dll"
base 0x75b30000 size 0x00019000 entry 0x75b34975 "sechost.dll"                                    "C:\Windows\SysWOW64\sechost.dll"
base 0x76170000 size 0x000f0000 entry 0x76180569 "RPCRT4.dll"                                     "C:\Windows\syswow64\RPCRT4.dll"
base 0x74ac0000 size 0x00060000 entry 0x74ada3b3 "SspiCli.dll"                                    "C:\Windows\syswow64\SspiCli.dll"
base 0x74ab0000 size 0x0000c000 entry 0x74ab10e1 "CRYPTBASE.dll"                                  "C:\Windows\syswow64\CRYPTBASE.dll"
base 0x75c80000 size 0x00100000 entry 0x75c9b6ed "USER32.dll"                                     "C:\Windows\syswow64\USER32.dll"
base 0x766b0000 size 0x00090000 entry 0x766c6343 "GDI32.dll"                                      "C:\Windows\syswow64\GDI32.dll"
base 0x75f10000 size 0x0000a000 entry 0x75f136a0 "LPK.dll"                                        "C:\Windows\syswow64\LPK.dll"
base 0x75e70000 size 0x0009d000 entry 0x75ea3fd7 "USP10.dll"                                      "C:\Windows\syswow64\USP10.dll"
base 0x75dd0000 size 0x000a0000 entry 0x75de49e5 "ADVAPI32.dll"                                   "C:\Windows\syswow64\ADVAPI32.dll"
base 0x74880000 size 0x00009000 entry 0x74881220 "VERSION.dll"                                    "C:\Windows\system32\VERSION.dll"
base 0x6e490000 size 0x00006000 entry 0x6e4911f0 "d3d8thk.dll"                                    "C:\Windows\system32\d3d8thk.dll"
base 0x71170000 size 0x00013000 entry 0x71171d3f "dwmapi.dll"                                     "C:\Windows\system32\dwmapi.dll"
base 0x012e0000 size 0x00267000 entry 0x014faf6c "d3dx9_31.dll"                                   "C:\Windows\system32\d3dx9_31.dll"
base 0x71b00000 size 0x000e7000 entry 0x71b01771 "DDRAW.dll"                                      "C:\Windows\system32\DDRAW.dll"
base 0x71af0000 size 0x00006000 entry 0x71af1250 "DCIMAN32.dll"                                   "C:\Windows\system32\DCIMAN32.dll"
base 0x76260000 size 0x0019d000 entry 0x762617e7 "SETUPAPI.dll"                                   "C:\Windows\syswow64\SETUPAPI.dll"
base 0x76680000 size 0x00027000 entry 0x766858b9 "CFGMGR32.dll"                                   "C:\Windows\syswow64\CFGMGR32.dll"
base 0x76a90000 size 0x0008f000 entry 0x76a93fb1 "OLEAUT32.dll"                                   "C:\Windows\syswow64\OLEAUT32.dll"
base 0x759b0000 size 0x0015c000 entry 0x759fba3d "ole32.dll"                                      "C:\Windows\syswow64\ole32.dll"
base 0x75b10000 size 0x00012000 entry 0x75b11441 "DEVOBJ.dll"                                     "C:\Windows\syswow64\DEVOBJ.dll"
base 0x73580000 size 0x0001c000 entry 0x7358a431 "iphlpapi.dll"                                   "C:\Windows\system32\iphlpapi.dll"
base 0x773b0000 size 0x00006000 entry 0x773b1782 "NSI.dll"                                        "C:\Windows\syswow64\NSI.dll"
base 0x73570000 size 0x00007000 entry 0x7357128d "WINNSI.DLL"                                     "C:\Windows\system32\WINNSI.DLL"
base 0x76740000 size 0x0011b000 entry 0x76741735 "WININET.dll"                                    "C:\Windows\syswow64\WININET.dll"
base 0x74b20000 size 0x00057000 entry 0x74b39ba6 "SHLWAPI.dll"                                    "C:\Windows\syswow64\SHLWAPI.dll"
base 0x76160000 size 0x00003000 entry 0x00000000 "Normaliz.dll"                                   "C:\Windows\syswow64\Normaliz.dll"
base 0x75f20000 size 0x001b8000 entry 0x760347f9 "iertutil.dll"                                   "C:\Windows\syswow64\iertutil.dll"
base 0x75890000 size 0x00111000 entry 0x75891b29 "urlmon.dll"                                     "C:\Windows\syswow64\urlmon.dll"
base 0x74c40000 size 0x00c4a000 entry 0x74cc1621 "SHELL32.dll"                                    "C:\Windows\syswow64\SHELL32.dll"
base 0x73830000 size 0x00087000 entry 0x73860dce "MSVCP80.dll"                                    "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll"
base 0x738c0000 size 0x0009b000 entry 0x738c232b "MSVCR80.dll"                                    "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll"
base 0x769e0000 size 0x00060000 entry 0x769f158f "IMM32.dll"                                      "C:\Windows\syswow64\IMM32.dll"
base 0x76470000 size 0x000cc000 entry 0x7647168b "MSCTF.dll"                                      "C:\Windows\syswow64\MSCTF.dll"
base 0x746a0000 size 0x000eb000 entry 0x746a13ce "dbghelp.dll"                                    "C:\Windows\system32\dbghelp.dll"
base 0x76400000 size 0x00005000 entry 0x76401438 "PSAPI.DLL"                                      "C:\Windows\syswow64\PSAPI.DLL"
base 0x74850000 size 0x00011000 entry 0x74851300 "NETAPI32.dll"                                   "C:\Windows\system32\NETAPI32.dll"
base 0x74840000 size 0x00009000 entry 0x748415a6 "netutils.dll"                                   "C:\Windows\system32\netutils.dll"
base 0x74820000 size 0x00019000 entry 0x74821319 "srvcli.dll"                                     "C:\Windows\system32\srvcli.dll"
base 0x74810000 size 0x0000f000 entry 0x748112a1 "wkscli.dll"                                     "C:\Windows\system32\wkscli.dll"
base 0x768f0000 size 0x00035000 entry 0x768f145d "WS2_32.dll"                                     "C:\Windows\syswow64\WS2_32.dll"
base 0x6e4a0000 size 0x00072000 entry 0x6e4a1576 "DSOUND.dll"                                     "C:\Windows\system32\DSOUND.dll"
base 0x74990000 size 0x00032000 entry 0x749937f1 "WINMM.dll"                                      "C:\Windows\system32\WINMM.dll"
base 0x74790000 size 0x00025000 entry 0x74792b71 "POWRPROF.dll"                                   "C:\Windows\system32\POWRPROF.dll"
base 0x74510000 size 0x0004c000 entry 0x74512c14 "apphelp.dll"                                    "C:\Windows\system32\apphelp.dll"
base 0x70cc0000 size 0x0008d000 entry 0x70cc1fff "AcLayers.DLL"                                   "C:\Windows\AppPatch\AcLayers.DLL"
base 0x73fd0000 size 0x00017000 entry 0x73fd1c9d "USERENV.dll"                                    "C:\Windows\system32\USERENV.dll"
base 0x74590000 size 0x0000b000 entry 0x74591992 "profapi.dll"                                    "C:\Windows\system32\profapi.dll"
base 0x73480000 size 0x00051000 entry 0x734a988c "WINSPOOL.DRV"                                   "C:\Windows\system32\WINSPOOL.DRV"
base 0x73440000 size 0x00012000 entry 0x73441200 "MPR.dll"                                        "C:\Windows\system32\MPR.dll"
base 0x71230000 size 0x00218000 entry 0x7123220f "AcGenral.DLL"                                   "C:\Windows\AppPatch\AcGenral.DLL"
base 0x711b0000 size 0x00080000 entry 0x711c37c9 "UxTheme.dll"                                    "C:\Windows\system32\UxTheme.dll"
base 0x74800000 size 0x0000f000 entry 0x7480125e "samcli.dll"                                     "C:\Windows\system32\samcli.dll"
base 0x74970000 size 0x00014000 entry 0x74971340 "MSACM32.dll"                                    "C:\Windows\system32\MSACM32.dll"
base 0x711a0000 size 0x00003000 entry 0x00000000 "sfc.dll"                                        "C:\Windows\system32\sfc.dll"
base 0x71190000 size 0x0000d000 entry 0x71191392 "sfc_os.DLL"                                     "C:\Windows\system32\sfc_os.DLL"
base 0x00310000 size 0x00016000 entry 0x0031801f "xinput1_3.dll"                                  "C:\Windows\system32\xinput1_3.dll"
base 0x6f540000 size 0x00022000 entry 0x6f54b13c "glu32.dll"                                      "C:\Windows\system32\glu32.dll"
base 0x6d730000 size 0x000c8000 entry 0x6d7cb0e4 "OPENGL32.dll"                                   "C:\Windows\system32\OPENGL32.dll"
base 0x10000000 size 0x00092000 entry 0x100543a6 "igdumdx32.dll"                                  "C:\Windows\system32\igdumdx32.dll"
base 0x048f0000 size 0x00581000 entry 0x04d2f20d "igdumd32.dll"                                   "C:\Windows\system32\igdumd32.dll"
base 0x70d60000 size 0x00009000 entry 0x70d61e5b "rpchrome150browserrecordhelper.dll"             "C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchrome150browserrecordhelper.dll"
base 0x73c30000 size 0x000a3000 entry 0x73c52d40 "MSVCR90.dll"                                    "C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll"
base 0x76860000 size 0x00083000 entry 0x768623d2 "CLBCatQ.DLL"                                    "C:\Windows\syswow64\CLBCatQ.DLL"
base 0x745e0000 size 0x00016000 entry 0x745e2dc3 "CRYPTSP.dll"                                    "C:\Windows\system32\CRYPTSP.dll"
base 0x745a0000 size 0x0003b000 entry 0x745a128d "rsaenh.dll"                                     "C:\Windows\system32\rsaenh.dll"
base 0x73320000 size 0x0000e000 entry 0x73321235 "RpcRtRemote.dll"                                "C:\Windows\system32\RpcRtRemote.dll"
base 0x71500000 size 0x00007000 entry 0x71501230 "winbrand.dll"                                   "C:\Windows\system32\winbrand.dll"
base 0x76540000 size 0x0002d000 entry 0x7654296d "WINTRUST.dll"                                   "C:\Windows\syswow64\WINTRUST.dll"
base 0x75b50000 size 0x0011e000 entry 0x75b5158a "CRYPT32.dll"                                    "C:\Windows\syswow64\CRYPT32.dll"
base 0x75c70000 size 0x0000c000 entry 0x75c7238e "MSASN1.dll"                                     "C:\Windows\syswow64\MSASN1.dll"
base 0x73530000 size 0x0003c000 entry 0x7353145d "mswsock.dll"                                    "C:\Windows\system32\mswsock.dll"
base 0x73520000 size 0x00005000 entry 0x735215df "wshtcpip.dll"                                   "C:\Windows\System32\wshtcpip.dll"
base 0x73be0000 size 0x00008000 entry 0x73be10e9 "Secur32.dll"                                    "C:\Windows\system32\Secur32.dll"
base 0x73ce0000 size 0x0019e000 entry 0x73d0e6b5 "comctl32.dll"                                   "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll"
base 0x733e0000 size 0x00044000 entry 0x733f63f9 "dnsapi.DLL"                                     "C:\Windows\system32\dnsapi.DLL"
base 0x71780000 size 0x00052000 entry 0x717814be "rasapi32.dll"                                   "C:\Windows\system32\rasapi32.dll"
base 0x71760000 size 0x00015000 entry 0x717612de "rasman.dll"                                     "C:\Windows\system32\rasman.dll"
base 0x71750000 size 0x0000d000 entry 0x71751326 "rtutils.dll"                                    "C:\Windows\system32\rtutils.dll"
base 0x6d430000 size 0x00079000 entry 0x6d43140f "mscms.dll"                                      "C:\Windows\system32\mscms.dll"
base 0x70de0000 size 0x00038000 entry 0x70de27b6 "icm32.dll"                                      "C:\Windows\system32\icm32.dll"
base 0x719f0000 size 0x00010000 entry 0x719f38c1 "NLAapi.dll"                                     "C:\Windows\system32\NLAapi.dll"
base 0x71990000 size 0x00006000 entry 0x719914b2 "rasadhlp.dll"                                   "C:\Windows\system32\rasadhlp.dll"
base 0x73510000 size 0x00006000 entry 0x73511673 "wship6.dll"                                     "C:\Windows\System32\wship6.dll"
base 0x035f0000 size 0x00019000 entry 0x035f4361 "mdnsNSP.dll"                                    "C:\Program Files (x86)\Bonjour\mdnsNSP.dll"
base 0x718c0000 size 0x00038000 entry 0x718c990e "fwpuclnt.dll"                                   "C:\Windows\System32\fwpuclnt.dll"
base 0x71a00000 size 0x00039000 entry 0x71a0e2de "MMDevApi.dll"                                   "C:\Windows\System32\MMDevApi.dll"
base 0x73e80000 size 0x000f5000 entry 0x73e90d9e "PROPSYS.dll"                                    "C:\Windows\System32\PROPSYS.dll"
base 0x71940000 size 0x00030000 entry 0x71943c6b "wdmaud.drv"                                     "C:\Windows\system32\wdmaud.drv"
base 0x72710000 size 0x00004000 entry 0x72711030 "ksuser.dll"                                     "C:\Windows\system32\ksuser.dll"
base 0x71fe0000 size 0x00007000 entry 0x71fe10c0 "AVRT.dll"                                       "C:\Windows\system32\AVRT.dll"
base 0x71900000 size 0x00036000 entry 0x71909dae "AUDIOSES.DLL"                                   "C:\Windows\system32\AUDIOSES.DLL"
base 0x71db0000 size 0x00008000 entry 0x71db4119 "msacm32.drv"                                    "C:\Windows\system32\msacm32.drv"
base 0x71da0000 size 0x00007000 entry 0x71da11d0 "midimap.dll"                                    "C:\Windows\system32\midimap.dll"
base 0x71ff0000 size 0x00008000 entry 0x71ff11d0 "netbios.dll"                                    "C:\Windows\system32\netbios.dll"
base 0x01650000 size 0x00008000 entry 0x016522ab "idmmkb.dll"                                     "C:\Program Files (x86)\Internet Download Manager\idmmkb.dll"

[Register memory]
eax ff50b000 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    ff50b010 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
ecx 4409bfc0 |<d6>c8 a9 3d d0 a6 7b 3f 59 55 00 3e 00 50 85 bb | ...=..{?YU.>.P.. |
    4409bfd0 | b3 4e 89 be 2e 5c 18 be cc ff 5c 3f 55 f9 24 3e | .N...\....\?U.$> |
edx ff50b000 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
    ff50b010 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
esi 4409bfb0 |<00>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
    4409bfc0 | d6 c8 a9 3d d0 a6 7b 3f 59 55 00 3e 00 50 85 bb | ...=..{?YU.>.P.. |
ebp 0dd4fc60 |<00>40 00 00 01 6d 8f 04 00 80 09 44 40 70 50 ff | [email protected]@pP. |
    0dd4fc70 | 00 04 00 00 40 70 50 ff 00 80 09 44 59 01 00 00 | [email protected]... |

[Extra]
ScriptHeap: 95.96MB/99.96MB (15); 10.56MB

I've tried change the DEP setting, the LAA, but still not working.

Any other suggestion?

I've read in this forum under title "Showtime Problem", the problem is similar, my memory load also high 94%, if that is the cause, what can I do to make the game work?

If not, please help.
Thanks. :-[

Offline Seabody

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Re: Sims 3 stopped working after supernatural download
« Reply #1 on: September 16, 2012, 05:17:34 AM »
How has it stopped working? It won't start, or it crashes every time you play?



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Offline unniomona

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Re: Sims 3 stopped working after supernatural download
« Reply #2 on: September 16, 2012, 06:13:14 AM »
Crashes every time I played. All fine for the first 30 minutes or so, and then stopped working. :(

Offline Seabody

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Re: Sims 3 stopped working after supernatural download
« Reply #3 on: September 17, 2012, 12:35:26 AM »
I'm not a hardware expert, but I'd assume your Graphics Driver/Card needs updating. :) You'd be best to wait for someone more hardware oriented to confirm/deny it though.

thesweetestpea

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Re: Sims 3 stopped working after supernatural download
« Reply #4 on: September 17, 2012, 01:24:45 AM »
Nope, it's not the graphics card, not that I can see. You've overloaded your computer's RAM. It may be because something is broken or not working, but 4GB isn't a lot of RAM to run the game on especially if you run other things at the same time. I'd suggest upgrading the RAM and seeing what happens.

Offline unniomona

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Re: Sims 3 stopped working after supernatural download
« Reply #5 on: September 17, 2012, 09:57:03 AM »
Thanks for reply btw,

Well, 4GB RAM still OK as the requirement for the game to run, if it is the RAM that being overload, can there is any suggestion on how to manage it, where do I start? A reference or any tutorial will be appreciated.   :'(

Offline xFezIsAFreakx

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Re: Sims 3 stopped working after supernatural download
« Reply #6 on: September 17, 2012, 10:03:04 AM »
I'm having this as well, and I only have 4GB of RAM. I really can't afford to upgrade it.

Have you tried a factory reset? It's happening in every file? I've tried that and it didn't help for me, but it may help for you, just the usual cleaning out your game sort of stuff to help it run smoother. Mine has been okay since yesterday, but I haven't tried my legacy file yet which doesn't go a day without doing it.



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thesweetestpea

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Re: Sims 3 stopped working after supernatural download
« Reply #7 on: September 17, 2012, 10:04:27 AM »
Thanks for reply btw,

Well, 4GB RAM still OK as the requirement for the game to run, if it is the RAM that being overload, can there is any suggestion on how to manage it, where do I start? A reference or any tutorial will be appreciated.   :'(

Do you run lots of other programs at the same time as you run the game? If you do, try shutting some of them down when you play. Fewer things eating RAM means the game has more it can use. If that doesn't help, then try cleaning your computer or getting it done by a professional. That can fix overheating issues, which may be the other cause. If that doesn't help, then you would probably have to upgrade, and if you're not good with computers you should talk to a professional in your area about that.

Edit: Actually, the tip about clearing cache files and doing a factory reset is a good one. I didn't think of that. Here is the link to the instructions. Make sure you don't delete the ccmerged.package file in your DCBackup folder.

Fez: I can only give you the same advice. If it does happen, close anything else you have open and see if you have processes or other things running that are eating RAM. Web browers, Flash and Shockwave players and iTunes/Windows Media Player are the worst culprits for this. I'll try to write something up about cutting down on processes to clear RAM over the next couple days.

Offline saltpastillen

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Re: Sims 3 stopped working after supernatural download
« Reply #8 on: September 17, 2012, 10:59:45 AM »
I only have 4G of ram and have all the Ep's and SP's except Sweet treats and Diesel. I always monitor my ram usage with the task monitor. I also make sure to close down any unnecessary programs if needed. I have found that if the computer is at around 70% of RAM while running the game I won't have any problems of saving games or loading new ones.

I used this page as a resource when I first started doing this. It gives some information about what the different programs are, and if you can close them safely.

Hope this improves your gaming.

Also, if I'm on my old laptop. I can only play for shorter times before overheating, so make sure that isn't an issue.

Offline Odie

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Re: Sims 3 stopped working after supernatural download
« Reply #9 on: September 18, 2012, 07:02:57 PM »
@ unniomona
Your system is 32 bit right?
A 32 bits system limits the use of GB. The best thing to do is to change it to 64 bit. It is also a possibility to adjust a 32 bit system.

NRaas explains it really well on his website:
The main issue is that The Sims 3 is a 32 bit application, and as such only has access to at most 4GB of memory (2 to the power of 32). That is a hard limit that can never be exceeded by the game.
 •In the past, the game was actually written to only allow for 2GB of memory usage, however EA wizened up later on and removed that restriction.
•Unfortunately, if you are using a 32bit operating system you are still limited to 2GB of memory, unless you perform adjustments to Windows itself

•If you are running a 64 bit operating system, the game is capable of using a full 4GB of memory

 •Note: The code for the game itself uses a section of memory for referencing purposes, so even with a 64bit O/S the most memory you will be able to use is limited to around 3.7GB, after which the game will become unstable and crash.



Also, if I'm on my old laptop. I can only play for shorter times before overheating, so make sure that isn't an issue.

That is also very true, because while playing the game has some memory "leaks", therefore the longer you play the more GB it needs. Playing shorter times can be an option then.


Clearing cache files is very effective for me too btw.
Problem? Don't panic! There is always a solution. You just have to find it  :D

Offline unniomona

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Re: Sims 3 stopped working after supernatural download
« Reply #10 on: September 19, 2012, 10:51:00 AM »
Hi, thanks for your time to answer about the issue.

I run only the game without anything else, but still it stopped working.

Clear the DCBackup file, clear the cache file, still not working, is it possible if and old mods cause it? Like mods that made on 2010?

One more;



That's mean I'm on 64-bit operating system right? Or there is some miss function on my system?

Offline Odie

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Re: Sims 3 stopped working after supernatural download
« Reply #11 on: September 19, 2012, 04:04:59 PM »
By the look of it, you have a 64 bit system. (I just saw many times "32" in your post, that's why I thought it might be a 32 bit system.

Ok, I think you have covered all your basics. Sounds like you do need a computer expert for this... (which I am not btw)

Maybe old mods can be a problem. I don't know. Do you still use mods or not? If yes, are they updated? And if not, have you uninstalled them properly?
Problem? Don't panic! There is always a solution. You just have to find it  :D

Offline DeLouche

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Re: Sims 3 stopped working after supernatural download
« Reply #12 on: September 21, 2012, 06:51:56 AM »
My game has also stopped working after the patch :( Mods are minimal and updated, no CC, caches cleared, background processes stopped, screenshots cleared, disc cleanup and defrag done regularly... And yet, in my fairly new game, whenever I go into 'Build' mode (specifically, when I try to place flooring or adjust terrain), it crashes to desktop  >:( This is annoying, as I've now built up enough funds for a reasonably nice cottage for my dynasty family, and want to get on and build it...

I have a 64 bit system, and only 2 GB of RAM (just ordered some more), but it's been fine up until this latest patch...

Oh well, guess I'm just going to keep playing the family, try and get some decent screenshots, and wait for the delivious new RAM to arrive...

Offline xFezIsAFreakx

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Re: Sims 3 stopped working after supernatural download
« Reply #13 on: September 21, 2012, 11:12:16 AM »
I'm really sure this is a patch problem, because it seems to be happening to everyone only after the patch regardless of mods being used or what their specs are. My laptop has ran the game fantastically up until this point, and usually this stuff is sort of a gradual thing if the problem is the system? So yeah, I'm just going to sit back and wait for a fix. My files have slightly gotten better, and they are all playable now, but I get the occasional freeze in the Legacy and the DecaDynasty. It's like every time I load up the game my families are all in the corner discussing with each other "All right, who wants to freeze today? We Hammings did it yesterday and the Endalausts can't be bothered, so what about the Dreamers?". ;D

Offline unniomona

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Re: Sims 3 stopped working after supernatural download
« Reply #14 on: October 06, 2012, 09:37:35 AM »
Hi all!

Update, my sims works, yayy! - only for 3 days (--__--")
I remove the Moon Fall world, and sudden my game work out, I thought that is the problem,
but apparently it is not.

I agree with  xFezIsAFreakx, I think it's the patch problem - out of my own stress (really?) - because I see a lot lot of posting and people actually have the same problem.

I also get freeze not during the game play but when I entered the CAS mode, or BUY mode, it just works for minutes then it freezes and the screen black out, geezz..

So I'll just, too, wait for the fix, or if any find a solution, please do share, or if you want to share the same problem, do share. 

This is the part when "we can have anything but not everything" that I..dislike..the most.. :-X

 

anything