Author Topic: Help Us Report Game Bugs or Issues (Where & HowTo)  (Read 4673 times)

Dellena

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Help Us Report Game Bugs or Issues (Where & HowTo)
« on: September 14, 2014, 05:57:44 AM »
To Report about game bugs or game issues, you can either report them via your EA/Origin account, the Answers HQ Forum (AHQ) or through several different social media sites.

Carl's How to Report Bugs In The Sims 4
https://www.youtube.com/watch?v=eLW2cYKpOl8
- Step by step video guide on how to report bugs.

Reminder: Move the Mods folder to the desktop, Delete Game Cache Files, and Repair Game in Origin. to help troubleshoot issues.

All issues reported in the bug forum must be tested on vanilla (no mods/cc) games.

Via EA/Origin Account:

How To: Contact EA's Customer Service / Use EA Help

1. Go To: https://help.ea.com/en/contact-us/
2. Select a product from the list. If you don't see it in the list. Search for it by name in the search bar given.
3. Select a Platform (PS4 / XBox One / PC / Mac)
4. Select a Topic
5. Select an Issue
6. Select Contact Option (Sign-in with your Username and Password that you purchased the game with or sign in with a Facebook, PSN, or Xbox Live account)
7. Select Support Options - Options are: Chat, Answers HQ forum, and Call EA Help.

** If you're having problems accessing chat, try clearing your browser's cookies and cache How-To: Clear Browser Cache and/or try using a different browser. For example IE or Chrome.

Customer support is open Monday to Saturday 9AM to 11PM Central time (USA) and there is a call me back option.


Via Answers HQ Forum:

1. Go to - http://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs and click the New Post button to the right of the screen.

2. Fill out the form. To make sure it's to your liking, select Preview before clicking the Submit button.

** If you want to be notified of replies, checkmark the Subscribe to replies.

Or check this post (linked below) from Crinrict that shows how to with photos!!

Crinrict's How To Report a Bug via the AHQ Bug Forum -
https://answers.ea.com/t5/Game-Information/Welcome-to-the-Sims-Section-of-AHQ/m-p/6931727#M6514



Via Twitter:

If you're still having issues and have removed the mods folder, and deleted the localthumbcache.package from the Sims 4 folder, please contact any of the following guru's on Twitter:

@SimGuruNick , @SimGuruIcarus , @SimGuruArvin

If you're running into issues with the Origin download or install, contact @EAHelp



Please report the bugs and issues you find to help the developers in knowing what needs fixed. The more Me Too's a bug and/or an issue has, the more likely it will be seen and fixed by the devs.

Check the Compiled List of Bugs thread first, to see if the bug has already been reported. See the link below:

Compiled List of Bugs
http://answers.ea.com/t5/The-Sims-4-Bug-Reports/READ-FIRST-Compiled-list-of-Bugs/m-p/3445209#M5
 
You might find helpful information. Also, you can click on the link to a bug report and on the first post you should see a "Me Too" button below the first post. This will help show that others are having similar issues and hopefully that should help get it some attention and will save you from posting something if you don't want to.

If a solution or work-around to your issue has been posted choose the reply that best answers your question and mark it as an accepted solution.

To mark a message as a solution click Accept as Solution on the reply.

Reference Links:
-----
Welcome to the Sims Section of AHQ
https://answers.ea.com/t5/Game-Information/Welcome-to-the-Sims-Section-of-AHQ/td-p/6931624

Answers HQ forum FAQ Page:
http://answers.ea.com/t5/help/faqpage

How do I mark a message as a solution?
http://answers.ea.com/t5/help/faqpage#mark-solution



Answers HQ - AHQ for short, is a players helping players forum and can't help with design decisions. Post feedback and "wish lists" at the Official Forum - Feedback.



Note:  This thread is locked as it's for informational purposes. If you have any bug related questions, please create a new topic here in the Gameplay Help Board. Give us as much details/information as possible on the issue so we can try to help.

Most of the bigger game bugs and issues are things that the game devs will need to fix or offer a work-around for.

Updated: October.2019