Author Topic: Sims 4 Crashing On Startup  (Read 24530 times)

Offline awan.gazi

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Sims 4 Crashing On Startup
« on: September 23, 2015, 04:36:45 AM »
Hi. I Just Got Sims 4 And When I Open It My Mouse Turns Into Loading Mode, Then The Screen Turns White Before It Crashes. What May Be The Problem?

Offline MrsFlynn

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Re: Sims 4 Crashing On Startup
« Reply #1 on: September 23, 2015, 11:12:15 AM »
Sims 4 Crashing On Startup

Here are some tips to try:

1. Move your mods folder to the desktop, clear your game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting. Try playing the game again to test. If it loads okay, it may be that some of the mods/cc have become outdated.

How to Fix Problems with Mods/CC
http://www.carls-sims-4-guide.com/forum/index.php?topic=25031.msg426156#msg426156

2. Making sure graphics drivers are up to date.

Troubleshooting graphics on PC
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

After updating the graphics drivers, restart the computer.

3. If you have a dual graphics card system, make sure the game runs on the card and not the chip.
http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

4. Turn off Origin in game:
In Origin > Application Settings > Origin In-Game. Turn this off. As sometimes it causes issues with the game.

5. Start the game in Windowed mode, via Origin:

In Origin > Games Library - Right-click on Sims 4 and select Game Properties.
In the Command Line Arguments, add the following text: -w and click Okay.

6. Try running Origin As Administrator:
Right-click on the Origin icon on the desktop and select Run as Administrator.

7. Reset your Sims 4 folder, as explained in the post below:
https://www.carls-sims-4-guide.com/forum/index.php?topic=29292.msg401669#msg401669

If none of the tips above help, please post about the the issue at AHQ's Sims 4 Tech Help Board:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4
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