I'm having a problem today that I haven't had so far. The only thing that has changed is that I cleared my internet's caches. Anyways, when I try to play sims, it gets stuck at the main menu with the connecting loading screen. I have it set to keep logged in. So I minimized sims and logged into the official site, then brought sims back up. It said there was an invalid username/password combination. It prompted me to log in again so I did, and it got stuck on the connecting screen again. I'm about to restart the game and see if it happens again, but has this happened to anyone else?