Author Topic: Maintenance  (Read 3120 times)

Offline Carl

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Maintenance
« on: February 10, 2016, 05:41:13 PM »
I will put the Forum into maintenance sometime around 8PM EST, maybe a bit before if my work goes smoothly. We almost never have to do this, but today it's necessary. Downtimes may be up to 1 hour.

Offline Deklitch

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Re: Maintenance
« Reply #1 on: February 10, 2016, 06:07:16 PM »
What is the current time in EST?

ETA Ah, 2 hours from now

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Offline Carl

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Re: Maintenance
« Reply #2 on: February 10, 2016, 06:51:09 PM »
@Deklitch Sorry that is the forum time unless you have set it differently. It is 6:50PM and I am ahead of schedule.

I should be doing this within 30 minutes, and the transition *should* go smoothly.

Offline Carl

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Re: Maintenance
« Reply #3 on: February 10, 2016, 07:28:13 PM »
Testing whether time is correct and hoping maintenance is over.

Offline Carl

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Re: Maintenance
« Reply #4 on: February 10, 2016, 07:34:02 PM »
So far so good eh? Would love to (or hate to?) hear of any problems you guys are having now that I've completed this. Reports of slowness, missing things, etc. would be very much appreciated! Thank you all for your patience and I think

Quote
table [members] doesn't exist


is the scariest error message ever :O

Offline Carl

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Re: Maintenance
« Reply #5 on: February 11, 2016, 02:38:48 PM »
Very happy there seem to have been 0 drawbacks to the maintenance, just faster response times (at least for me). I'll reiterate I want to hear of any lag here on the forum, because I got some reports of lag and the maintenance directly related to how it is sent to you and was meant to make things more stable in high-traffic situations.

Offline Carl

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Re: Maintenance
« Reply #6 on: February 12, 2016, 02:30:38 PM »
Now that 24h have passed since the mentions bug came up,  is anyone still experiencing it? Mine show as 2 but it's an appropriate number

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Offline Seabody

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Re: Maintenance
« Reply #7 on: February 12, 2016, 05:31:42 PM »
I'm not seeing strange amounts of mentions that some people have been reporting, but I am seeing mentions that don't clear - I have a mention from MrsFlynn, for example, and when I view the thread I was mentioned in it is not clearing.

Offline Carl

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Re: Maintenance
« Reply #8 on: February 12, 2016, 05:41:18 PM »
Ok hopefully they disappear. If not I may need to reinstall the mod. They usually stick around a day or two.

Offline Seabody

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Re: Maintenance
« Reply #9 on: February 12, 2016, 05:46:49 PM »
Yep - I posted that and they were gone after a couple of refreshes :)


Offline Carl

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Re: Maintenance
« Reply #11 on: February 12, 2016, 08:26:45 PM »
Whew,  good news. Thanks,  I was hoping it was a temporary glitch and at that,  the maintenance was a great success :)

Offline Carl

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Re: Maintenance
« Reply #12 on: February 17, 2016, 11:13:55 PM »
Sorry for downtime folks, found a glitch that could've caused the server to go offline for hours if I were not already here to fix it. I'm correcting the issue at the moment and things may be rocky the next hour, but the problem is known and I'm on it!

Offline Carl

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Re: Maintenance
« Reply #13 on: February 17, 2016, 11:23:39 PM »
@everyone it is now fixed and we're back to normal. Minor glitchiness for the next hour or so but nothing major. Thanks for your patience!

It gets crazy when all your sites go down and hundreds of people are hammering F5 trying to get it to come up!

Offline Carl

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Re: Maintenance
« Reply #14 on: May 07, 2016, 09:38:34 PM »
Short maintenance coming in around 30 minutes. We should only be offline about 10 minutes. Sorry there isn't more warning! When I have the time I like to just get it done :)

Offline Carl

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Re: Maintenance
« Reply #15 on: May 07, 2016, 10:55:51 PM »
Sorry everyone, the upload had to be done twice due to an error, and Time Warner really needs to improve our upload speeds!

That said, I should've said longer than 10 minutes for SURE and am very sorry.

It would appear everything is back to normal. It takes about 25 minutes to upload nearly 7 years worth of posts by the way!

Offline Carl

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Re: Maintenance
« Reply #16 on: May 10, 2016, 09:15:45 PM »
Sometime in the overnight hours - maybe tomorrow morning - I will need to put the forum into maintenance mode once more. This will take a bit longer, and may result in timeouts and/or blank pages/random errors for a time. This will not happen for at least 4-6 hours from now and maybe longer.

When this happens, if you cannot reach us at carls-sims-4-guide.com/forum/ you can try http://www.carlsguides.com/ to at least get status updates.

People not in the US/EU are going to naturally be more prone to issues when this happens, due to implications out of my control. New IPs take time to propagate around the world and some areas will take longer than others.

I will be reachable through our Sims 4 Facebook page as well as [email protected] should you still have trouble into tomorrow evening. All goes well on my end and with the spread of the new IP, it should be over by then :)


Offline Carl

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Re: Maintenance
« Reply #17 on: May 11, 2016, 05:02:31 AM »
Migration complete. Now I've just got some little bugs to work out, I'm sure. I am not even yet aware of any - just positive there will be some!

:) Thanks for your patience, and please report any issues to me.

Offline Carl

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Maint: Done - Email Fixes Soon
« Reply #18 on: May 11, 2016, 05:48:00 AM »
Will fix email notices as soon as I can :)

Offline Carl

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Re: Maintenance
« Reply #19 on: May 11, 2016, 08:32:21 AM »
OK! It looks like I'm done at least for now, as the mail is working just fine and is delivered quickly. There might be some glitchiness, and I'm sure a few things will go wrong the next 24. Let me know here  ???

I changed hosts, as I was overpaying for services and missing out on the ability to scale the server up/down on demand. I can go from 12GB RAM (what we need) to 100 in about 5 minutes if I need to! We were also almost out of space on the disks too! :O I've wanted all of that a long time, and finally have it.

Also you should note that emails that come from us are no longer 'insecure' and won't have that scary red lock on them when using gmail. Not that simple notifications from a forum really need encryption, but google is pushing people to do this for good reason I suppose. Here and there PMs might be intercepted without encryption, and I reckon sometimes that's private enough to warrant it :)

Offline Carl

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Done!
« Reply #20 on: May 11, 2016, 10:58:00 AM »
I'd promised I wouldn't do a server move like I just did, but feel like it had a minimal impact on users since I did it overnight. Things seem normal, though some people further from the US may not have the new address. They'll get it within the day I am sure. I have some kinks to iron out with the bad gateway errors but should get it fixed soon.

This is nerdy of me but I have to share how great this is with my fellow geeks here and just why it was worth all that work. I started the server with less power to see how it'd go with a fresh build, but it was quickly using up most of the processor as you can see in the image below. By 4PM EST (when we typically peak) it would have taken up all the power we had and started slowing, big time:



I took us offline all of 3 minutes and gave it 4 more processor cores, and the usage dropped substantially as you can see in the right side of the image. It is now to a level where we will not need to reboot again like that until Summer, and then for just a few moments. This was a great reason to move - cost savings from not paying for one-size-fits-all server all year, and much more scale-able to meet demands. May 30, I can give it a bit more juice, and drop it back down in September. Flip flop around and do it again in December! Such good stuff, and with less than 5 minutes of broken sites!  8)

Being able to avoid the server stuttering any time I want is great, and I can also see exactly how things are going at a glance. I'm in love. I want the Forum and all my sites to work as well as possible. I'm also installing something that is going to auto-shrink images when viewed on mobile, but we'll see how it goes. I would like to save people bandwidth by delivering them more efficiently.. if it works out.

Thank you @Jon for suggesting I get away from that overpriced company. I don't regret it one bit.

The last 3 months, I've spent more time working on the server than I have writing. Making guides is what I enjoy. I've gained some freedom from annoyances and constant problems today, and I'm really glad the work paid off.

Offline Metropolis Man

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Re: Maintenance
« Reply #21 on: May 11, 2016, 02:45:47 PM »
Great work, Carl! :)

Offline grimsoul

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Re: Maintenance
« Reply #22 on: May 11, 2016, 02:52:22 PM »
Just wanted to let you know that what changes you made has, at least for me, made the site a lot faster. The forums have always done fairly well for me but but the main site usually took awhile to load but now it's loaded up about as soon as I click on the link. Even the pages with several pictures on them. :)
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Offline Nettlejuice

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Re: Maintenance
« Reply #23 on: May 11, 2016, 03:01:40 PM »
I have been tying to access the forum all day, this pops up on Chrome: 500 Internal Server Error. No problems with Microsoft Edge. Any ideas how to fix this please?
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Offline Carl

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Clear Browser Cache
« Reply #24 on: May 11, 2016, 11:45:13 PM »
I have been tying to access the forum all day, this pops up on Chrome: 500 Internal Server Error. No problems with Microsoft Edge. Any ideas how to fix this please?

@Nettlejuice This was really frustrating, to have my hands tied on this and yet forget to tell anyone  :-[ It is just your browser cache (clear cached files), it's trying to get files from the wrong spot, and it reacts very badly to something missing :( We lost a lot of traffic to that problem today. I was able to make it refresh on the guide but couldn't figure out how to force browser refresh on the forum before I had to crash out. Always some kind of problem left over after a big move like this, real sorry for the inconvenience. Had I thought of it, I'd have put *something* up to help you guys.

@grimsoul Really good to hear, that was the goal! Because of the above problem I also had to turn off compression and certain optimizations, so it should be even faster once we can assure people are not caching the wrong pieces of the puzzle. The network, memory, everything is better and is what I'd hoped for :)

Thanks a lot for the feedback. I'm really sorry to anyone who had this browser cache issue. I will put up a notice on the guide on how to access it in case someone still can't get in.

How-To: Clear your browser's cache
http://help.ea.com/en/article/clearing-your-browsers-cache/

Edit: thanks Mrsflynn for slipping that link in. I put news up on the site. What I meant by my hands being tied, is I can only RECOMMEND the browser cache things for 1 second to try to fix it, but cannot tell it what to do. Really should've put news up but was just a bit brain-drained after tinkering with it for quite a while. Ready to tackle new problems so things will be working well when we get new Sims content. :)