Author Topic: The sims 3 has stopped working  (Read 4157 times)

Offline Rachael3807

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The sims 3 has stopped working
« on: January 02, 2017, 03:56:27 AM »
I seem to be having this really frustrating issue with my sims 3 at the moment. I just got a new laptop, which is updated to windows 10, and put all my sims 3 games on it. Whenever I try to play the game, it loads up to the very end of the bar and says 'the sims 3 has stopped working'. I've tried turning down the graphics, and removing mods and cc, but nothing seems to work. It worked fine on my old laptop which was a lot cheaper and not as good quality. It wouldn't be a windows 10 issue because when I tried creating a save on just the base game before downloading the expansion packs and it worked perfectly fine. Does anyone have any ideas on how to resolve this issue? The expansion packs I have are: World Adventures, Ambitions, Late Night, Generations, Pets, Master Suite Stuff, Showtime, Supernatural, Seasons, University Life, and Island Paradise.

Offline MrsFlynn

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Re: The sims 3 has stopped working
« Reply #1 on: January 02, 2017, 04:04:11 PM »
In the links below are some general troubleshooting tips, but what has been reported to help best is to update the video card drivers, and trying a factory reset.

1. Make sure your graphics drivers are up to date.
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

2. Delete the Cache Files (HowTo)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

3. Try a Factory Reset (HowTo)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401814.html#msg401814

If the above doesn't help, please see the tips in the threads below.

The Sims 3 Has Stopped Working (Tips)
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425117#msg425117

General Crashing Issues (Tips to help with)
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425173#msg425173
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Offline Rachael3807

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Re: The sims 3 has stopped working
« Reply #2 on: January 04, 2017, 02:11:14 AM »
Thank you so much, the factory reset seemed to work. Just had a bad mod I guess.