Author Topic: Missing Screenshots/Screenshots Not Saving - Fixed!!  (Read 2392 times)

Offline MrsFlynn

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Missing Screenshots/Screenshots Not Saving - Fixed!!
« on: January 12, 2018, 05:24:58 PM »
Missing Screenshots/Screenshots Not Saving

This was fixed in the June.19.2018 patch.

Solved: Screenshots in buildmode uninhabited lot get stored in live mode camera
https://answers.ea.com/t5/Bug-Reports/OPEN-Screenshots-in-buildmode-uninhabited-lot-get-stored-in-live/td-p/6233128

If you're still experincing this issue, please see the tips below, if they don't help, post a report using the link above.

By default screenshots should save to the folder path below:
C:\Users\Username\Documents\Electronic Arts\The Sims 4\Screenshots
See photo in post below for what the path looks like in-game - Go to Options >  Game Options > Screen Capture tab.

Here are a few troubleshooting tips to try:

1. Create a new save and take some screenshots. (for testing purposes.) Minimize the game, and check the screenshots folder.

2. If they are not there, try repairing the game (In Origin, click on Sims 4 and select Repair.) and try testing again.

3. If they still aren't there, search your computer for Sims 4 to see if the files are being saved some where else.

To search your computer, click the Start button. In the Search bar type in the Sims 4. If you find the folder or files any where other than \Documents\Electronic Arts\The Sims 4\Screenshots. You will want to move or copy them back to that location so the game can recognize the files within that folder.

If they are being saved to OneDrive you will want to turn off or disable it if you haven't yet. As it does interfere with Sims 4, by making it not work correctly.

Turn off or uninstall OneDrive
https://support.office.com/en-us/article/Turn-off-or-uninstall-OneDrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

4. If the above doesn't help try a factory reset and a new save without any mods/cc to test.

Sims 4 Factory Reset - (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php?topic=29292.msg401669#msg401669

5. Ensure that your Antivirus or security software is not blocking the game. You will need to search for security software to get instructions on how to unblock or allow Sims 4.

6. Check that you do not have any programs running that my cause conflict with Origin.
http://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/

7. Try running a Clean Boot as this will help with stopping any other programs from interfering.
http://help.ea.com/en/article/how-to-clean-boot-your-pc/

--- If you've tried the troubleshooting tips above and screenshots are still missing or not saving correctly, please post about the issue at Answers HQ - https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

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Offline Playalot

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Re: Missing Screenshots?!
« Reply #1 on: January 13, 2018, 12:03:39 AM »
This pic shows you where to find the location path of just exactly where abouts on your computer the game is storing your screenshots:
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