Author Topic: Win 10 blue screen, while I am playing sims 3. (critical_process_died)  (Read 752 times)

Offline imnotaweirdo

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I was playing the sims 3 over a year on this computer. There wasn't any crashing. I began to see blue screen after I downloaded generations and showtime, but I'm not so sure though. At first, error code was: unexpected store exception. After a couple crashing, changed to critical_process_died. It doesn't happen at other games. Please help  :-[ (I uninstalled sims 3 and downloaded again. I Reinstalled Windows 10.)

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System Information
------------------
      Time of this report: 2/25/2018, 03:23:46
                      Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
                 Language: Turkish (Regional Setting: Turkish)
      System Manufacturer: MSI
             System Model: MS-7982
                     BIOS: 3.40
                Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8140MB RAM
                Page File: 4276MB used, 5142MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.16299.0015 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce GTX 960
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 960
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32051462&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 8123 MB
    Dedicated Memory: 4053 MB
       Shared Memory: 4069 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.635266,0.352062), Green(0.321789,0.633313), Blue(0.151867,0.052258), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: VX2252 Series
          Monitor Id: VSCDC2E
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: HD15
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
 Driver File Version: 23.21.0013.9077 (English)
      Driver Version: 23.21.13.9077
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.3
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
   Driver Attributes: Final Retail
    Driver Date/Size: 23.01.2018 03:00:00, 931584 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-5741-11CF-A754-08121BC2DA35}
           Vendor ID: 0x10DE
           Device ID: 0x1401
           SubSys ID: 0x32051462
         Revision ID: 0x00A1
 
------------------------

My expansion packs:
World Adventures
Ambitions
Late Night
Generations
Pets
Showtime
Supernatural
Seasons
University Life
Island Paradise

Offline MrsFlynn

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #1 on: February 24, 2018, 08:15:38 PM »
1. Run a virus scan.

2. Update your drivers
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

3. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect or turn Off to disable Origin In Game.

4. Try running Origin As Administrator - Right-click on the Origin icon on the desktop and select Run as Administrator.

5. Start the game in Windowed mode -- In the Origin Client, go to the Games Library tab, and right click on the Sims 3 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

6. If you've got Windows 10 and the Creators update it may be crashing the computer or games. Try turning off the Game DVR and Game Bar, as it's known to be causing issues.

Turn off or disable Game bar in Windows 10
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

How to Disable Windows 10’s Game DVR (and Game Bar)
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

Since you've recently uninstalled/reinstalled both Windows and Sims, you may want to run a registry cleaner.

Run Ccleaner and it's registry cleaner:  (Standard Edition is Free)
https://www.piriform.com/ccleaner/download  -- PC
https://www.piriform.com/ccleaner/download?mac -- Mac

-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used. * While this won't help stop the crashing, it's a good idea to clean up the registry from time to time. As it helps the computer run smoother overall.

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner
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Offline imnotaweirdo

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #2 on: February 24, 2018, 09:51:08 PM »
1. Run a virus scan.

2. Update your drivers
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

3. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect or turn Off to disable Origin In Game.

4. Try running Origin As Administrator - Right-click on the Origin icon on the desktop and select Run as Administrator.

5. Start the game in Windowed mode -- In the Origin Client, go to the Games Library tab, and right click on the Sims 3 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

6. If you've got Windows 10 and the Creators update it may be crashing the computer or games. Try turning off the Game DVR and Game Bar, as it's known to be causing issues.

Turn off or disable Game bar in Windows 10
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

How to Disable Windows 10’s Game DVR (and Game Bar)
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

Since you've recently uninstalled/reinstalled both Windows and Sims, you may want to run a registry cleaner.

Run Ccleaner and it's registry cleaner:  (Standard Edition is Free)
https://www.piriform.com/ccleaner/download  -- PC
https://www.piriform.com/ccleaner/download?mac -- Mac

-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used. * While this won't help stop the crashing, it's a good idea to clean up the registry from time to time. As it helps the computer run smoother overall.

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner
Thank you so much for your respond! But after I post this I played sims  after disable ambitions, generations, and showtime. After I disabled these packs; game didn't crash, and I didn't have any problem. I quit game, disabled all expansion packs except ambitions, generations, showtime, and started game. Game crashed and: blue screen... There is a problem with one of these epansion packs. Any idea why?

Offline MrsFlynn

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #3 on: February 24, 2018, 11:09:18 PM »
I'm sorry, I don't. As you have a powerful enough computer to run and play the game with all packs installed.

When I searched more on the blue screen error a suggestion was to uninstall/reinstall problem software. But didn't give that suggestion, as you had  already uninstalled/reinstalled the game and expansions.
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Offline imnotaweirdo

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #4 on: February 25, 2018, 12:16:35 AM »
I'm sorry, I don't. As you have a powerful enough computer to run and play the game with all packs installed.

When I searched more on the blue screen error a suggestion was to uninstall/reinstall problem software. But didn't give that suggestion, as you had  already uninstalled/reinstalled the game and expansions.

I will try  uninstall/reinstall one more time. Thank you sooo much for paying attention ^^

Offline MrsFlynn

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #5 on: February 25, 2018, 12:20:16 AM »
After trying the uninstall/reinstall try these tips, if you haven't already, as they may help.

1. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect or turn Off to disable Origin In Game.

2. Try running Origin As Administrator - Right-click on the Origin icon on the desktop and select Run as Administrator.

3. Start the game in Windowed mode -- In the Origin Client, go to the Games Library tab, and right click on the Sims 3 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

4. If you've got Windows 10 and the Creators update it may be crashing the computer or games. Try turning off the Game DVR and Game Bar, as it's known to be causing issues.

Turn off or disable Game bar in Windows 10
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

How to Disable Windows 10’s Game DVR (and Game Bar)
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/
New Members, Welcome!! We hope you enjoy the forum!!  Thank you for visiting!!
Need Help? Check our Member FAQs Here. * -- Read and follow the Forum Rules, please! *

Offline imnotaweirdo

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #6 on: February 25, 2018, 10:28:09 PM »
After trying the uninstall/reinstall try these tips, if you haven't already, as they may help.

1. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect or turn Off to disable Origin In Game.

2. Try running Origin As Administrator - Right-click on the Origin icon on the desktop and select Run as Administrator.

3. Start the game in Windowed mode -- In the Origin Client, go to the Games Library tab, and right click on the Sims 3 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

4. If you've got Windows 10 and the Creators update it may be crashing the computer or games. Try turning off the Game DVR and Game Bar, as it's known to be causing issues.

Turn off or disable Game bar in Windows 10
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

How to Disable Windows 10’s Game DVR (and Game Bar)
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

I used your tips and uninstall/reinstalled my sims, But blue screen of death won't let me play. This is hopeless :(



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Offline MrsFlynn

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Re: Win 10 blue screen, while I am playing sims 3. (critical_process_died)
« Reply #7 on: February 25, 2018, 10:48:32 PM »
It may be that your computer isn't getting enough power to run and play the packs. Like maybe it's getting to hot or the power supply isn't powerful enough, therefore shutting down. As there's something more than just the game causing the blue screen.

I've had my computer blue screen when my video card died.

If you have a tech friend or family member, ask them to have a look at it. If not, you might want to take it into a repair shop.

If you don't want to do that just yet, try going over the tips in the article below:

Troubleshoot blue screen errors
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

If that doesn't help, you might try posting about the issue at Answers HQ.
https://answers.ea.com/t5/The-Sims-3/bd-p/the-sims-3. Noting what you have already tried.

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