Graphics Help - Nvidia MX150

[Juan]

Hi,

I'm Juan from the Philippines.

Game: Sims 4
Problem: "Unrecognized Video Card: Your video card was not found in our database. Your graphics settings have been set as high as possible, but you may wish to reduce them if you are experiencing poor performance."
Laptop Specifications: Acer Aspire E-15 2018 Version, Windows 10, i7, 8GB RAM, 2GB MX150 NVDIA Graphics Card, 2TB HDD.

Background:
I originally intended to play Sims 3 in my laptop but sadly it cannot recognize my video card - so I went to my second option: Install Sims 4 instead.
I conducted a research if Sims 4 recognizes NVDIA MX150 graphics card prior to purchase: according to the internet: yes, it can (Acer E-15 with MX150 graphics card was even recommended. I even saw gameplays in youtube with them using MX150 graphic cards.

Installation:
When I installed Sims 4 in my laptop, the installation went smoothly. I encountered zero problems at all. Though, the required Sims 4 game update lasted for 6 hours (that was a long wait).

Starting the Game:
So after installing, the game appeared in both Origin (EA) and Geforce Experience (Nvidia)- this means Sims 4 is recognized by the laptop.
I launched the game through Geforce Experience (just to be sure the game will recognize my video card).

Sims 4 Starts:
When I opened the game through GeForce Experience: So there's the EA logo, Sims 4 logo (it lasted for about 3 minutes on my screen), there's music, **Glitch started** (black screen, then shows my desktop, then go back to sims) then flashes the Sims 4 homescreen (a few more glitch), then back to the homescreen, then a WARNING APPEARED: "Unrecognized Video Card: Your video card was not found in our database. Your graphics settings have been set as high as possible, but you may wish to reduce them if you are experiencing poor performance."
I
- Problems encountered: Glitches (why it keep on showing my desktop?), Unrecognized Video Card.

Graphics Card Driver:
I checked back if my driver is updated - it's not. So I updated it.
Now it is GeForce Game Ready Driver version 399.07. My driver is now updated.

Starting Sims 4 again:
Same as the previous attempt. Same glitches. No more warning (but I believe Sims 4 still cannot recognize my graphics card). And it CRASHED, Blue Screen of Death appeared. (after trying to do "Create a Sim"). The Blue Screen of Death states: "Stop Code: VIDEO TDR FAILURE"

Futher Discussion:
I tried to open the game the day after, but still, Sims 4 got the same problem.

Checking the Config File (My Document/Sims4):
Name (driver): NVIDIA GeForce MX150
Name (database): [Found: 0, Supported: 1]

SHORT STORY:
I have an Acer Aspire E-15 with 2GB Nvidia MX150 Graphics Card. Sims  4 cannot recognized my video card.
What shall I do? I very sad and disappointed. I bought Sims for $35. I'm very hopeful it will be fixed.

Please help friends

[MrsFlynn]

Game Not Detecting Graphics - For Sims 4. Try this:

1. Delete or rename the Config.log file from the Sims 4 folder.
[C:\Users\Username\Documents\Electronic Arts\The Sims 4]

2. Set the Nvidia card as default in Nvidia Control Panel.

3. Launch Sims 4 from Origin or it's desktop shortcut to the Main Menu, then exit the game.

-- This will help the game recreate the Config.log file.

4. Check the new Config.log file to see if it's detecting the Nvidia card.

** This can be done for Sims 3 as well.

The BSOD error sounds like it may be a corrupt driver. The suggested fix for that is to uninstall/reinstall the driver.

However, you may want to do a web search for yourself to get help with that, if it's still occurring.

[Juan]

Hi MrsFlynn,

Thank you for your response.
I shall try these when I get home.

Clarification, you mean, after steps 1 and 2, I need to start the game from the main menu/desktop shortcut?

Again, thank you very much. I appreciate it.

Juan

[MrsFlynn]

Yes, launch Sims 4 from Origin or it's desktop shortcut to the main menu, exit the game. This will help recreate the Config.log file.

[Juan]

Hi MrsFlynn

I did the steps you mentioned:

1. I cut and paste the Config to my desktop and renamed it (instead of deleting it, I hope it's okay).

2. I went to Nvdia control panel - set High-performance NVDIA processor to Sims 4(ts4.exe) and Sims 4(ts4_x64.exe)

3. Open the game from the Origin

4. Boom, the game started without glitches. Wow, I was amazing and please.

5. As as soon I reach the Sims 4 Homescreen, I exit the game.

6. I went to My Documents and check Config (new Config),. Here is the result:
Name (driver):   NVIDIA GeForce MX150
Name (database):  [Found: 0, Supported: 1]

7. It's still not found. What do you think shall I do?

Hoping to hear from you soon.

Thanks a lot,

Juan

[MrsFlynn]

Try this graphicscards.sgr file to see if it helps. It's the only one needed to get Sims 4 to recognize the video card. - Download and unzip. You can overwrite the current .sgr file with it.

 -- Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin

You may need to load Sims 4 to main menu and exit to make the Config.log file be aware of the change.

Then the Config.log file should be able to say "Found: 1, Matched: 1"

If it doesn't we'll need to edit the graphics card line:

card 0x1d10 "NVIDIA GeForce MX150" $cardLevelLow $resolutionHigh

To either low or medium settings:

card 0x1d10 "NVIDIA GeForce MX150" $cardLevelLow $resolutionLow

card 0x1d10 "NVIDIA GeForce MX150" $cardLevelLow $resolutionMedium

And see if that helps.

[Juan]

Hi MsFlynn,

Thank you so much for the assistance. I'll try to do the steps you mentioned for the .sgr file when I get home.

Btw, my game finally worked. Actually it improved a lot. After I made some setting adjustment in Nvdia Control Panel, set Sims 4 to "High Performance Processor", then boom, the glitches are gone.

I set my game to windowed mode so I could check the RAM and if Nvdia icon (on the lower right corner of the computer beside the clock) becomes active when I open the Sims 4.


Result:

Nvdia icon was active - meaning my graphics card finally recognizes Sims 4.

RAM - well, it went to approx 3.5 - 3.9 GB when game was used. Borderline. (I have 4GB RAM)

 

Adjust Game Properties at Origin:

What I did next was I set Sims 4 from 64 bit to 32 bit through Origin settings. Then I also set the graphics settings quality of the game from "very high" to "high" at Sims 4 homepage.

 

Then, wow, it improved my game performance. No more crashing and gliches.

 

Checking back my RAM

I check back my RAM. It is playing around 3.1 GB in my system.

 

Checking back my Config:

I check back my Config file. It is still:

Found: 0, Supported: 1.

So I guess I'll be needing to try the steps you mentioned for the sgr files so it will be Found:1, Supported:1

Thank you very much.

Well appreciated.

Juan

[Juan]

Hello MrsFlynn!!

It worked!!!!

Result:
Name (driver):   NVIDIA GeForce MX150
Name (database): NVIDIA GeForce MX150 [Found: 1, Supported: 1]

I overwrite my current sgr file of GraphicsCards with the one you sent.
(Though I kept the original on a different folder)

Super thank you!!!!!!!!!!!!!!!!!!

Though I notice a little bit of lagging (maybe my laptop is still adjusting), still it works fine

Thank you

Juan

[MrsFlynn]

I'm happy to hear it worked for you!!

We've got tips to hopefully relieve some of the game lag

Relieve Freezing and/or Game Lag
http://www.carls-sims-4-guide.com/forum/index.php?topic=29313.msg426179#msg426179

[Juan]

Thank you so much MrsFlynn.

You are super helpful. I highly appreciate you.

I'll explore the link you sent.

Juan