Can Sims 3 or Sims 4 work in Windows 11

[skipsmooth]

I recently got a new computer that runs Windows 11.  However, when I loaded Sims 3 and Sims 4, I could not get them to run.  On Sims 3, when I got to the screen of worlds to play, chose a world (eg Sunset Valley), and Entered, I get the message 'A serious error has occured while loading Sunset Valley.  It is strongly recommended that you restart the application'.  I tried several times to get past this.  I even tried to uninstall and reinstall the EA app, as well as the Sims 3 and 4 and expansions.  No success.  Have you heard of this issue?  Is there anything that can be done?

[MrsFlynn]

Hi Skip,

Yes, Sims 3 and 4 should run on Windows 11.

It sounds like you've tried some of these suggestions below?   If so, you might try asking about the issue on the EA Sims 3 forum.
https://forums.ea.com/category/the-sims-3-game-en/discussions/the-sims-3-technical-issues-en

1. You might try creating a new Sims 3 folder. Rename the old folder something like Sims3.Bkup. This way you can start with a fresh install of the game. Your installed Store, custom content and mods will be fine in the backup folder.

2. Repair Game Open the EA App > Library > Find Sims 3 and Click Manage > Repair. -- I'm not sure if this is the current way to repair game using EA App. May need to check that? -- I'm still using the disc version of Sims 3.

3. Clear the EA App Cache Files: Click Menu (☰) up top left > Help > App Recovery and select Clear Cache. * Restarting your computer maybe helpful after this step.

4. You might try uninstalling Sims 3, run a registry cleaner such as Ccleaner or Revo Uninstaller to cleanup the files left behind from uninstalling the game files.  Free or trial editions of these cleaner tools are fine to use.

5. Reinstall the game and It's content. Open Sunset Valley to see how it loads.

Hopefully the issue can be solved one way or another

[skipsmooth]

Hi Mrs. Flynn, Happy New Year!  You are still doing the support here in the forum?  Cool!

There are suggestions you gave that I haven't tried yet.  I will give them a shot and see what happens.

Thanks again.

Skip

[skipsmooth]

Mrs Flynn.

I went to the EA Sims Forum as you suggested.  One of the first things that was suggested was pausing OneDrive.  So after moving and renaming the previousIy loaded Sims 3 folder, I paused OneDrive.  I then relaunched the Sims 3 game.  No problems.

Thanks again.  See you next time!  LOL

Skip

[MrsFlynn]

Hi Skip,

Yep I'm still around. lol  Thanks for the OneDrive tip. I uninstalled OneDrive as soon as upgraded to Windows 10 and 11. So I completely spaced that tip.

I'm very happy to hear it's been fixed and you can play again!!

Happy New Year to you too!!