Sims 3 - Tips for Crashing, Lag and Other Misc Tips

[MrsFlynn]

Relieving Freezing and Lag

Here are some tips to relieve some lag and freezing. Please note it's normal for the game and it's camera to have some stuttering when zooming in/out and scrolling around, even with having better graphics cards due to the way the game has been optimized.

QuickLinks
In-Game/Origin Tips
Tech Related Tips
Tips for General Crashing Issues


In-Game/Origin Tips

These are some in-game and in Origin troubleshooting tips to try:

1.  Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect to disable Origin In Game. -- Or you can disable it for all games by:

Go to the Origin menu > Application Settings > Origin In Game and make sure it's un-checked or turned Off.

2.  Try playing the game in "Offline" mode -- In the Origin Client, go to the Origin Menu and select Go Offline. -Or- Go to the Options Menu in-game. (lower left hand corner of the main menu) and select Options and go to the Online tab and uncheck Keep Me Logged In.

3. Start the game in Windowed mode -- In the Origin Client, go to the Games Library tab, and right click on the Sims 4 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

4. Empty Sims personal and family inventories, as often too many items in the inventories can cause issues. - Also, having a large family with a large house and a lot of furniture, decor and landscaping will cause lag after awhile.

5. Reset Town, Individual Sims and/or Evict Household
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401812#msg401812

6. Check your game options. Sometimes lowering in-game graphics options help. As well as turning off memories, and the interactive loading screens.

Lower In-game Graphics
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401802.html#msg401802

The Sims games aren't meant to be played at higher resolutions. They do not run 4K. They do better with a resolution of 1920x1080 or lower.

Turn Off Memories/In-game Store
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401805.html#msg401805

Turn Off Interactive Loading Screens
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401807.html#msg401807

7. Some towns/worlds can cause lag, depending on how large they are. Save the family/house and try a new game as a test to see if placing them to a different town might help.

How To: Save a Household
http://www.carls-sims-4-guide.com/forum/index.php/topic,19060.0.html

Create a New Game
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401813.html#msg401813

8. Try a custom content world. Even if it's a custom world to fix the "official" ones. This will help with routing issues that cause lag and freezing.

9. Repair Game - In Origin, right-click on the Sims 4 photo and select Repair.

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Tech Related Tips

1. Move the Mods folder to the desktop for testing purposes and try the game again. - We suggest this due to outdated/broken mods/cc being the #1 issue when it comes to games not working correctly. If you need help with these, have a look at the links below.

Check on the 3rd Party Custom Content
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401824.html#msg401824

Check the Mods
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401825.html#msg401825

2. Check recent downloads - If the lag/freezing has just started or has been going on for a bit, check over what you've recently downloaded.

3. Move old game saves, screenshots, videos, and downloads to a folder outside of the Sims 3 folder. - These can be moved to the desktop or a USB flash drive for safe keeping.

Moving some of these files may help lag/freezing in the game.
- Moving the screenshots and video folders will not mess up the game. The folders will be regenerated. This will help lessen the load on the game due to the large size of the screenshots and/or videos.

5. Update your drivers
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

6. Try a factory reset. - Sims 3 Factory Reset (HowTo)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401814.html#msg401814

7. Delete Game Cache Files (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

8. It's strongly recommended to play the game on a computer that meets or exceeds the recommended specs. Below is what's recommended. If your computer doesn't meet these specs, you may have problems running this game well. Meaning you will run into crashes, lag, freezing and other general headaches. - Integrated video cards lack the dedicated video memory to give allow for good gaming performance.

Recommended specs:
Processor: 2.5 GHz processor or faster from either AMD or Intel.
Graphics: GTX or AMD R7 or better (dedicated) graphics with 1 to 2 GB video memory. Look for a card that has GDDR5 memory.
System Memory: 8 GB Memory
For laptops - a cooling mat (even if the laptop will be used on a desk).

Read more in the post below -
Buying a Computer For The Sims 3 & The Sims 4
http://www.carls-sims-4-guide.com/forum/index.php?topic=21609.msg387974#msg387974

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Reference Links:

Sims 3 Lags & Freezes
http://sims3.crinrict.com/en/2011/04/bug-lags-intermittent-freezes.html

Bizarre cause of lag/freeze issue - 1st post updated 8/26/13
http://forums.thesims.com/en_US/discussion/536956

[MrsFlynn]

Sims 3 Has Stopped Working

1. Make sure your graphics drivers are up to date.
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

2. Delete the Cache Files (HowTo)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

3. Try a Sims 3 Factory Reset (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401814.html#msg401814

4. Try a test game without custom content or mods.
-- In the launcher, under the Installed Content Tab checkmark Run without Custom Content.
-- Move your Mods folder to the desktop or some where safe.

** If you find it runs okay without the custom content and/or Mods. Then it maybe these that are causing the issue. You'll need to go through the custom content and/or Mods to see if they are either outdated or are corrupt.

5. It has been reported that screen capture/recorders and instant messengers/video chat programs may cause issues with Sims 4 and may need to be turned off or uninstalled if issues are severe.

6. Run Ccleaner and it's registry cleaner:  (Standard Edition is Free)
https://www.piriform.com/ccleaner/download  -- PC
https://www.piriform.com/ccleaner/download?mac -- Mac

-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used.

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner

If the computer doesn't recognize that Sims 3 is installed, the game needs to be reinstalled, as something in the registry has gotten corrupted.

Information on a manual removal is here at the official EA site
http://help.ea.com/en/article/manually-uninstalling-the-sims-3/

Follow the steps for Windows Vista/7 as Windows 8 and 10 store everything in the same place.


The tip below will only work for those who have the disc or Steam version.

7. *If you've got the disc version of Sims 3 and expansions* (Does not work with Origin's digital download) Try running the game by by-passing the launcher, and use the TS3.exe file to run the game.

Go to ---> C:\Program Files (x86)\TheSims3\Game\Bin\TS3W.exe - and click on the file TS3W.exe to launch the game.

8. Add Sims 3 and Expansions to the Data Execution Prevention (DEP)
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg447430#msg447430
Or
http://simswiki.info/wiki.php?title=Game_Help:Data_Execution_Prevention/TS3W

Restart the computer. Specially if you've just come from playing hours of another game. Or doing something that was as graphic intense for the computer. - This helps refresh It's memory, and gives it a fresh start.

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Reference Links:
Game Crashes (Sims 3 has stopped working)
http://sims3.crinrict.com/en/2011/01/error-game-crashes-ctd.html

Sims 3 Game Problems
http://simswiki.info/wiki.php?title=Game_Help:Sims_3_Game_Problem

Sims 3 Crashing Checklist
http://simswiki.info/wiki.php?title=Game_Help:Sims_3_Crashing_Checklist

Windows 10 Help Thread
http://answers.ea.com/t5/The-Sims-3/READ-FIRST-POST-HERE-Windows-10-Help-Thread/td-p/4703142/page/7

Check on the 3rd Party Custom Content
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401824.html#msg401824

Check the Mods
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401825.html#msg401825

[MrsFlynn]

Tips for Launcher Script Errors / Clear IE's or Edge's Browser Cache

These are fairly common. You may get several different script errors. Some are left over from when EA was doing promotional things in the launcher.

The few that were/are left over were once fixed with a patch, but have since been broken. These errors can be safely ignored. The game can still be played and the launcher can still be used as normal and won't cause harm.

If you aren't able to exit out of the launcher due to the error, use Task Manager to close out.

Open Task manager (Ctrl-Shift-Esc) search for a file called Sims3Launcher (32 bit) Right click on it and select End Task.

Other errors may popup from time to time. Something to try is to clear IE's or Edge browser cache. Steps for that are below.

Clear Internet Explorer Cache and Reset IE

The launcher still uses parts of Internet Explorer to start up. Clearing out IE's cache and cookies may help it work better.

To Clear IE's Cache:

1. Open Internet Explorer.
2. Go to the Tools menu. (Gear icon) on the right of the screen. Click it and choose Internet Options.
3. On the General tab under Browsing history click Delete.
4. Un-check the Preserve Favorites website data box.
5. Check the Temporary Internet files, Cookies and History boxes.
6. Click Delete and Okay.

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To Reset IE back to factory default.

1. Open IE and go to Tools --> Internet Options --> Advanced --> Reset.
2. Check the box that says Delete Personal Settings.
3. Restart your computer

** Please note Internet Explorer is different from Microsoft Edge.  We are not talking about Microsoft Edge or whatever browser you may be using to browse the internet with.  We're talking specifically about Internet Explorer, it has ties into Sims 3's launcher and may need it's cache cleared or fully reset to help the launcher work again.

However, it has been shared that clearing cache in Edge helps get the launcher to work again.

wikiHow to Clear Microsoft Edge Browser's Cache
http://www.wikihow.com/Clear-Your-Browser%27s-Cache#Microsoft_Edge_sub


If you're running the Origin version and patch 1.69, the tip below won't work due to the way Origin works and the way they've patched the game.

If you are running on patch 1.67 it is recommended to bypass the launcher, when you're not installing custom content or other game files like Sims, Lots, etc that you've created.

Go to ---> C:\Program Files (x86)\TheSims3\Game\Bin\TS3W.exe - and click on the file TS3W.exe to launch the game.

It does sometimes help to run the Superpatcher, especially if you've recently installed or reinstalled Sims 3. [Error: Expected Identifier, String or Number]

Super Patch (1.67) [The SuperPatcher is meant for 1.67 and below installs only.]
http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858

*!*!* If you've installed Sims 3 via Steam. You may need to search on how to get it patched up, as Steam has it's own patching system and may not be able to use the super patch.

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Reference Link:

Script Error when opening launcher
http://www.carls-sims-4-guide.com/forum/index.php/topic,11569.0.html

Script Errors on the Launcher
http://answers.ea.com/t5/The-Sims-3/Info-Script-Errors-on-the-Launcher/td-p/2216747

Sims 3 Launcher Running in Tray While Playing
https://answers.ea.com/t5/The-Sims-3/Sims-3-launcher-running-in-tray-while-playing/td-p/6993691

[MrsFlynn]

Tips for General Crashing Issues

We're sorry for this exhaustive tips list. But something from this list is sure to help fix the issue.

Quick Links:
In-Game/Origin Tips
Tech Related Tips
Tips to Relieve Lag and Freezing
Tips for Sims 3 Has Stopped Working


In-Game/Origin Tips

1. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect or turn Off to disable Origin In Game.

[Origin in-game is a feature that allows you to see friends online in-game as well as other game stats. However, It has been known to cause problems having this feature turned on.]

2. Try playing the game in "Offline" mode:
-- In the Origin Client, go to the Origin Menu and select Go Offline.

3. Start the game in Windowed mode:
-- In the Origin Client, go to the Game Library tab, and right click on the Sims 3 and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay. If this doesn't work, try: -w und

4. Try running Origin As Administrator - Right-click on the Origin icon on the desktop and select Run as Administrator.

5. Try lowering the in-game graphics, resolution and settings:
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401802#msg401802

The Sims games aren't meant to be played at higher resolutions. They do not run 4K. They do better with a resolution of 1920x1080 or lower.

6. Repair Game - In Origin > Games Library, right-click on the Sims 3 photo and select Repair.

7. Sims 3 Stopped working -- If you have more than one Origin account. Make sure your logged into the account that you purchased or registered Sims 3 with. 

8. Log out of Origin. -- *If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called TS3W.exe. Click on it and select end process.

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Tech Related Tips

1. Move the Mods folder to the desktop for testing purposes and try the game again. - We suggest this due to outdated/broken mods/cc being the #1 issue when it comes to games not working correctly. If you need help with these, have a look at the links below.

Check on the 3rd Party Custom Content
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401824.html#msg401824

Check the Mods
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401825.html#msg401825

2. Make sure drivers are up to date

Finding and Updating Drivers
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

If the above doesn't help, try uninstalling the graphics driver and reinstall it.
 
How do I uninstall my NVIDIA display drivers?
http://www.nvidia.com/object/IO_13955.html

Uninstalling AMD drivers
https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Help with Uninstalling Graphics Drivers
https://help.ea.com/en-us/help/pc/how-to-perform-a-clean-installation-of-your-graphics-driver/

3. Delete both game cache and Origin cache files:

-- Delete Game Cache
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

-- Delete Origin Cache
http://www.carls-sims-4-guide.com/forum/index.php?topic=29289.msg401663#msg401663

4. Try a Factory Reset -- Sims 3 Factory Reset - HowTo:
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401814#msg401814

5. Log out of Origin.
-- *If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts3.exe. [or something similar.) Click on it and select end process.

6. If you have a dual graphics card system, make sure the game runs on the card and not the chip.
https://crinrict.com/blog/2013/06/getting-the-game-to-recognize-your-graphics-card.html

How-To: Get Sims 3 to Recognize a New Graphics Card
http://www.carls-sims-4-guide.com/forum/index.php?topic=26753.msg446248#msg446248

7. A hard drive that is low on space may cause the game crash/not load. It's best to move extra files such as game videos, game saves, screenshots to an external drive or usb drive if you're running low on hard drive space.

8. It has been reported that screen capture/recorders and instant messengers/video chat programs may cause issues with Sims 3 and may need to be turned off or uninstalled if issues are severe.

9. The crashing could be a potential power supply or overheating issue. Try cleaning out your computer, if that doesn't help. You may need to either have a friend help clean it out or take it to a repair shop to get it cleaned out. You may also want to have them test the power supply to rule out issues with that.

9. Check that you do not have any programs running that my cause conflict with Origin.
http://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/

10. Ensure that Antivirus or security software is not blocking the launch of the game.
http://help.ea.com/en/article/connection-issues-with-origin/#1

11. Try running a Clean Boot as this will help with stopping any other programs from interfering.
http://help.ea.com/en/article/how-to-clean-boot-your-pc/

12. Restart computer if you haven't in awhile. This helps to refresh the computer's memory.

13. Run Ccleaner and it's registry cleaner:  (Standard Edition is Free)
https://www.piriform.com/ccleaner/download  -- PC
https://www.piriform.com/ccleaner/download?mac -- Mac

-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used. * While this won't help stop the crashing, it's a good idea to clean up the registry from time to time. As it helps the computer run smoother overall.

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner

14. If you've got Windows 10 and the Creators update it may be crashing the computer or games. Try turning off the Game DVR and Game Bar, as it's known to be causing issues.

Turn off or disable Game bar in Windows 10
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

How to Disable Windows 10’s Game DVR (and Game Bar)
https://www.howtogeek.com/273180/how-to-disable-windows-10s-game-dvr-and-game-bar/

15. Check to make sure your computer meets the minimum, or better yet recommended requirements for both Origin and the game. As trying to run Origin and/or the game on an older/lower end computer will cause both not to work at anytime.

16. It's strongly recommended to play the game on a computer that meets or exceeds the recommended specs. If your computer doesn't meet these the recommended specs, you may have problems running this game well. Meaning you will run into crashes, lag, freezing and other general headaches. - Integrated video cards lack the dedicated video memory to allow for good gaming performance.

Recommended specs:
Processor: 2.5 GHz processor or faster from either AMD or Intel.
Graphics: GTX or AMD R7 or better (dedicated) graphics with 1 to 2 GB video memory. Look for a card that has GDDR5 memory.
System Memory: 8 GB Memory
For laptops - a cooling mat (even if the laptop will be used on a desk).

Read more in the post below -
Buying a Computer For The Sims 3 & The Sims 4
http://www.carls-sims-4-guide.com/forum/index.php?topic=21609.msg387974#msg387974


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Reference Links:

http://simswiki.info/wiki.php?title=Game_Help:Sims_3_Crashing_Checklist

Game won't load - stuck on black screen
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg427342#msg427342

Sims 3 Has Stopped Working
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425117#msg425117

[MrsFlynn]

How To: Sims 3 - Install and/or Uninstall/Reinstall

Quick Links

Install and/or Uninstall Sims 3, Expansions and Stuff packs

Redeem your serial key or product code in Origin

Bought Used Copy of Game

Install Sims 3 and expansions via Origin

Redeem Bonus Content

Install Sims 3 via Disc

How-To: Backup and Restore The Sims 3 From Origin

How to Play/Start the game?

How to Play/Start the game without internet?

The Expansions Aren't Loading?!

Sims 3 Expansion Packs Disappeared From Launcher

My Origin Games Are Missing

HowTo: Install Sims 3 Custom Content without the Launcher

How To: Download Store Content

How-To: Backup and Restore Store Content

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Please note: If you have problems with your game code such as it comes up invalid, missing or aren't able to use it for whatever reason, you need to contact EA's Customer Service / Use EA Help (How-To)  As we cannot help with game code and/or Origin Account problems. EA's CS can help better with that. As long as you can verify your account and show proof of purchase. [Only EA customer service can access user accounts.]

How To: Contact EA's Customer Service / Use EA Help
http://www.carls-sims-4-guide.com/forum/index.php/topic,21898.msg401708.html#msg401708

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How to Install and/or Uninstall Sims 3, Expansions and Stuff packs

There's two ways to uninstall Sims 3, via the Control Panel or Origin

Via Origin

Install and/or Uninstall Sims 3 and expansions and stuff packs via Origin
https://help.ea.com/en-us/help/the-sims/the-sims-3/the-sims-3-complete-installation-guide/

It is still recommended to run Ccleaner and it's registry cleaner after or before installing the game again. To help clean up files that get left behind in the registry after an uninstall.

Run Ccleaner and it's registry cleaner. Or a similar registry cleaner.

Ccleaner, It's free
- http://www.piriform.com/ccleaner/download  -- PC
- https://www.piriform.com/ccleaner/download?mac -- Mac

How to use CCleaner to fix PC issues
http://www.wikihow.com/Use-CCleaner

==========

Uninstall via the Control Panel

Uninstall the game and all expansions/stuff packs by going to Uninstall a Program in Control Panel. (Control Panel\Programs\Programs and Features)

Look for the Sims 3 expansions/stuff packs you want to uninstall and click on them and select Uninstall for each expansion/stuff pack you want to uninstall.

Run Ccleaner and it's registry cleaner. Or a similar registry cleaner. - Links above.

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Install Sims 3 and expansions via Origin

1. Log into your Origin Account with the email and password you used to purchased the game with.
2. Click on the Game Library tab, right-click on the Sims 3 and select Download. This will download the base game and any expansions, and stuff packs that have been purchased. The download process includes any bonus items.

** There should be no need for the game code, as Origin already has that information. However, if you have this problem, please read the link below for more information.

This Code Has Already been Used?

My Origin Games Are Missing

Note: Key codes for the digital/download version are stored in the Windows registry. So, that's why it is skipping the game code entry when you're installing the game - it uses those keys even though you may be installing it from disc.

3. Run Ccleaner and it's registry cleaner. Or a similar registry cleaner.

Ccleaner, It's free
- http://www.piriform.com/ccleaner/download  -- PC
- https://www.piriform.com/ccleaner/download?mac -- Mac

How to use CCleaner to fix PC issues
http://www.wikihow.com/Use-CCleaner

If you have the Origin version, the Howto link is below:
https://help.ea.com/en/article/the-sims-3-expansion-pack-guide/#getting-started.

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Redeem Bonus Content

Login to your Sims3.com account, using the same email and password you used to purchase/register the game and check your purchase history and download from there. Items will download to the Downloads tab in the launcher.

https://store.thesims3.com/purchaseHistory.html

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If you're having a problem with finding your bonus content you will need to contact EA's Customer Service (HowTo). You may need to verify your account and show proof of purchase. -- If at some point you have registered your discs/games with Sims3.com that might be able to be used as proof of purchase.

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Install Sims 3 via Disc

If you have the full disc version of the game and don't want Origin, each time you install an expansion or stuff pack and it asks to install the latest version of EA installer/Origin - select No. -- This will allow you to stay at patch level 1.67

If you have other Origin games. You'll want to turn off Automatic Game Updates, if you want to stay at patch level 1.67. Here's how to do that:

1. In Origin go to the Origin Menu. (Upper left corner of the Origin client) Click Application Settings.

2. In the Client Update section, uncheck or turn Off Automatic game updates.

3. Close and exit Origin.

4. Uninstall the game and all expansions/stuff packs by going to the Uninstall a Program in Control Panel. (Control Panel\Programs\Programs and Features)

Look for the Sims 3 expansions/stuff packs you want to uninstall and click on them and select Uninstall for each expansion/stuff pack you want to uninstall.

5. Run Ccleaner and it's registry cleaner. Or a similar registry cleaner.

Ccleaner, It's free
- http://www.piriform.com/ccleaner/download  -- PC
- https://www.piriform.com/ccleaner/download?mac -- Mac

How to use CCleaner to fix PC issues
http://www.wikihow.com/Use-CCleaner

6. Reinstall base game from disc, and then run the super patch.

Super Patch (1.67) [The SuperPatcher is meant for 1.67 and below installs only.]
http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858

7. At this point the game is at patch level 1.67. Don't let Origin update past this patch level.

8. Install the rest of the disc expansions and stuff packs.

9. Run the FordGT90Concept's Patcher
http://modthesims.info/d/409829
** It will install the patches for the earliest games that got left out of the super patch.

10. Launch the game to make sure it works.

11. If you choose to download and install Sims 3 Store content, please see link below:

How To: Download and Install Store Content
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg437664#msg437664

After you've done all this, go into game and check to see if everything is running okay. 

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How to Play/Start the game?

If you have the Origin (digital download) version, you need to be logged into Origin to play the game. As they integrated Origin into Sims 3 in late 2015. However, you can still play offline. By going to the Origin Menu (upper left hand corner of the Origin client) and selecting Go Offline.

Since Jan. 2016 there is no way around getting patch 1.69 if you have recently purchased the Origin  download version of Sims 3.

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How to Play/Start the game with No Internet?

If you have the Origin (digital download 1.69) version of Sims 3 you'll need to login to Origin with your Origin email and password. It will open up the client in offline mode.

Go to My Games to see all your purchased games.Click on Sims 3 and select Play.

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The Expansions Aren't Loading?!

If you're using the Origin download version of Sims 3, patch 1.69 you'll need to checkmark all the expansions you have in the Expansion & Stuff Pack tab in the launcher, before you click Play. Otherwise your expansions may not show up.

Here's a link to a photo of what is being suggested:
http://i.imgur.com/wmdX5k4.jpg

Here's a little more information on Patch 1.69 and Content Manager:
http://sims3.crinrict.com/en/2015/11/patch-1-69.html

Expansion and Stuff Pack Manager
http://sims3.crinrict.com/en/2015/11/expansion-and-stuff-pack-manager.html

Sims 3 Expansion Packs Disappeared From Launcher
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg439553.html#msg439553

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Bought Used Copy of Game

If you've bought or were given a copy of Sims 3, expansions, stuff packs or world discs. It's best to contact EA's Customer Service to see if the issue with redeeming the code, game or worlds can be resolved.

It is an account issue when having problems redeeming game codes. We cannot help with that. [Only EA customer service can access user accounts.] You may need to verify your account and show proof of purchase. -- If at some point you have registered your discs/games with Sims3.com that might be able to be used as proof of purchase.

How To: Contact EA's Customer Service / Use EA Help
http://www.carls-sims-4-guide.com/forum/index.php/topic,21898.msg401708.html#msg401708

Once the game code has been used, it cannot be used again. - It's a one-time use only key code. The original owner most likely registered/redeemed the game code to their Sims3.com and/or Origin account already.


=====
Updated: June. 2017

[MrsFlynn]

V-Sync Settings

In Sims 3:  Go to the Graphics tab and set the Screen Refresh Rate by selecting one of the numbers in the drop down menu. For example set it at 60. This will mean that you have V-Sync on. If you have it set to default that means it's turned off.

====

Nvidia = Manage 3D Settings and look for Vertical Sync. Set that to on/off
AMD = 3D Application Settings and look for Wait for Vertical Refresh - set to on/off

FPS Limiters do not work on patch 1.69

[MrsFlynn]

Game won't load - stuck on black screen

Here are a some tips that might help.

1. Check to see if you need to update your graphics card drivers:
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

2. Turn off Origin in-game:
Open up Origin, Go to Game Library. Right-click on Sims 3 game and select Game Properties. Check the box to disable Origin in Game.

3. Sims 3 Factory Reset (HowTo):
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401814.html#msg401814

4. Repair game - Right Click on the game and select Repair Game.

5. Try clearing game cache, but if you've got patch 1.69 make sure that the EPs/Sps you intend to play with are still checked before clicking Play. As it has been reported that clearing caches also clears the checked selections in the new EP/SP Picker function.

http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

6. Try changing the resolution and/or Windowed mode using the Options.ini file. (Make a backup of this file, before making any changes!!)

The Options.ini file is in - \Documents\Electronic Arts\The Sims 3 - Click on the file to edit it.

-- Change the screen resolution:
Scroll down to where you see the word resolution.
Edit this to say: resolution = 1366 768 0
The above is an example. When trying to change the in-game resolution, it's better to go lower than what your native resolution is.

-- Change from Fullscreen to Windowed Mode:
Scroll down to where you see the word fullscreen. Change it from: fullscreen = 1 - to: fullscreen = 0. This will put the game in windowed mode.

7.  If that still does not help, run a Clean Boot as this will help with stopping any other programs from interfering.

http://help.ea.com/en/article/how-to-clean-boot-your-pc/

8. Uninstall/Reinstall Origin
https://www.origin.com/en-us/download
-- This will not hurt any installed Origin games. It will help refresh Origin.

9. Uninstall/Reinstall Sims 3 base game or the full game.
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg425178.html#msg425178

----
If all the above doesn't help, it may be best to contact EA's Customer Service (HowTo). You may need to verify your account and show proof of purchase. -- If at some point you have registered your discs/games with Sims3.com that might be able to be used as proof of purchase.

[MrsFlynn]

Game Won't Fully Load - Save slow loading

Here are some troubleshooting tips to try:

1. Try loading a previously saved game.
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg433992.html#msg433992

2.  Delete Game Cache Files (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401809#msg401809

3. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect to disable Origin In Game.

4. If you've recently installed custom content and/or mods it may be best to try to load the game without them. Easiest way to do that is to move the mods folder to the desktop and try to load the game.

-- If you are using a lot of custom content, this could cause long loading times.

5. Combine Package (custom Content) files to reduce loading time and game lag.
https://sims3.crinrict.com/en/2011/04/tutorial-combine-package-files-to-reduce-lag.html

6. Check your game options. Sometimes lowering in-game graphics options help. As well as turning off memories, and the interactive loading screens. How-To Links are below:

Lower In-game Graphics
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401802#msg401802

Turn Off Memories
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401805.html#msg401805

Turn Off Interactive Loading Screens
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401807.html#msg401807]

7. Repair Game - In Origin, right-click Sims 3 and select Repair.

8. Restart computer if you haven't in awhile. This helps to refresh the computer's memory.

9. Sims 3 Factory Reset - HowTo
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401814#msg401814

10. Delete and/or Backup Older Saved Games

Every so often, back up some of your older save-games. Back them up to an external drive, cd, usb key for if you want to use them later or need a backup to go back to.

Having a lot of older saved-games in your Saves folder is known to cause issues with the game and loading issues.

** :Important Note: **
To prevent corrupting the game save use Save As, often. Giving the saves names such as Save01, Save02, Save03 each time. This helps create backups of your game save that you can go back to if needed.

==========
Reference Links:

Game Help: Restoring Backup Saves

Tips For Better Game Performance

Long Loading Times

[MrsFlynn]

My Sims User or Install Files are Missing?

If by chance your user files or install files have gone missing, you may need to first check to make sure you've installed the game correctly.

If the game is installed correctly, navigate to the folders below to see if you can find your files. If they aren't there. You may need to search your computer for these folders.

----> Click Start, and in the search bar the comes up Search for Sims 3 or 4.

User files should be located here:
--
C:\Users\<Username>\Documents\Electronic Arts\The Sims 3
C:\Users\<Username>\Documents\Electronic Arts\The Sims 4

==
Game install files should be located here: (by default)
--
C:\Program Files (x86)\Origin Games\The Sims 4 (64-bit - Windows)
C:\Program Files\Origin Games\The Sims 4 (32-bit - Windows)

Digital Download Version
C:\Program Files (x86)\Origin Games\The Sims 3 (64-bit - Windows)
C:\Program Files\Origin Games\The Sims 3 (32-bit - Windows)

The Original Disc Version - pre 2012 version
C:\Program Files (x86)\Electronic Arts\The Sims 3 (64-bit - Windows)
C:\Program Files\Electronic Arts\The Sims 4 (32-bit - Windows)

** The newer disc versions may default install to Origin Games.

If your user files aren't in your \Documents\Electronic Arts\ (Sims 3 or 4) folder, move them from where you found them into one of those folders. As that is where the game saves the user files by default.

If you are still having problems finding your Origin games it may be best to contact EA for further assistance.

[MrsFlynn]

Go Back to a Previous Save

To find if you have a previous save look in your Sims 3\Saves folder.

Default Path to Saves folder.
C:\Users\Username\Documents\Electronic Arts\The Sims 3\Saves

Inside this folder you'll find your saved games.

SaveGame.sims3 (Main Save)
SaveGame.sims3.backup (Back up save of Main Save)
and maybe GameSave.sims3.bad (corrupted game save)

If you have a SaveGame.sims3.backup file. Rename or move the main save file to some place safe like an external hard drive or flash drive. Then rename the backup save.

For example: You could rename the Main Save SaveGame.sims3MS, then rename the backup: GameSave.sims3

If you find that the backup works, it would be a good idea to back it up as well. That way you have something go back to if something happens.

It's highly recommended to use Save As often. Give the save file a name like S1, S2, S3, for example. Then when problems come up, you have a built-in backup on hand to use when needed.

It's best to delete the GameSave.sims3.bad file, as it's corrupt and can't be salvaged. These are okay to delete.

[MrsFlynn]

How To: Download and Install Store Content

Quick Links:
How to Download Store Items
How To: Redeem the Monte Vista/Hidden Springs World Bundle
Downloads Dashboard - to help download content
Clear Internet Explorer or Edge Cache Files
How to Install/Uninstall Store Items
How-To: Backup and Restore Store Content
Bought Used Copy of Game or World Discs
Troubleshooting Tips

Please note that recently purchased store items may take several minutes to appear on the purchase history page.


How to Download Store Items

1. Go to the Sims3.com Store site and login with your Origin username and password. (http://store.thesims3.com)

2. Go to your Username in the upper left hand corner of the screen and left-click on it and select My Store Account. Under it's menu select Purchase History This is where you can find all store content purchased and re-download it from there if needed. -- Items will show up in the Downloads tab in the launcher.

Checkmark Select All to download everything in your purchase history. **The "Select All" download option works on a per page basis. So the download may take awhile.

3. *Optional* Download content to a new Sims 3 folder for best results. - Do this by moving your current Sims 3 folder to your desktop, for example and renaming it Sims3Current. Then get into game, so it will create a new Sims 3 folder for you.

4. Open the launcher so it's ready to receive the store content you're wanting to download.

5. Start downloading store content in groups, for example you could start with store worlds, then store sets (download a few sets at a time, depending on how big the sets are) and then the individual pieces.

After you've downloaded all your store content. Make a backup copy your Sims 3 folder. By copying it to backup media of choice (a folder outside of the Electronic Arts folder, external hard drive, flash drive, etc.) -- This way you have your store content backed up ready to go if/when you need it again later.

6. Click the downloads tab in the launcher, Click Select All and Install.

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Downloads Dashboard

If for some reason you are experiencing issues downloading content from your Purchase History page or the Sims 3 Exchange. You can use the Downloads Dashboard to get the content downloaded into your game. More details in the link below:

About Downloads Dashboard (What & How-To Use)
http://www.carls-sims-4-guide.com/forum/index.php?topic=16094.0

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Clear Internet Explorer or Edge Cache Files

The launcher still uses parts of Internet Explorer to start up. Clearing out IE's cache and cookies may help it work better. It has been shown clearing out Microsoft Edge browser's cache and cookies may help.

To Clear IE's Cache:

1. Open Internet Explorer.
2. Go to the Tools menu. (Gear icon) on the right of the screen. Click it and choose Internet Options.
3. On the General tab under Browsing history click Delete.
4. Un-check the Preserve Favorites website data box.
5. Check the Temporary Internet files, Cookies and History boxes.
6. Click Delete and Okay.

----------
To Reset IE back to factory default.

1. Open IE and go to Tools --> Internet Options --> Advanced --> Reset.
2. Check the box that says "Delete Personal Settings.
3. Restart your computer

** Please note Internet Explorer is different from Microsoft Edge.  We are not talking about Microsoft Edge or whatever browser you may be using to browse the internet with.  We're talking specifically about Internet Explorer, it has ties into Sims 3's launcher and may need it's cache cleared or fully reset to help the launcher work again.

However, it has been shown clearing out Microsoft Edge browser's cache and cookies may help.

wikiHow to Clear Microsoft Edge Browser's Cache
http://www.wikihow.com/Clear-Your-Browser%27s-Cache#Microsoft_Edge_sub

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How to Install/Uninstall Store Items

The items you download from the store will go to your Downloads tab in the launcher. Once the items are finished downloading, click the Select All button then click the install button. After installed they will show up under the Installed Content tab.

----------
To Uninstall Store Content:

1. Open the launcher, click the Installed tab.
2. Find the items you want to uninstall and checkmark them or click the Select All button.
3. When finished click the Uninstall button.
4. You'll get a warning message of Are you sure you want to uninstall the selected items? Click Ok.
-- The uninstall may take a few minutes depending on how many items you selected.

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How To: Redeem the Monte Vista/Hidden Springs World Bundle

To redeem this bundle

1. Log into the store - https://store.thesims3.com; Click your username, and select My Store Account - https://store.thesims3.com/myAccount.html

-- You may need to redeem the codes separately for each world.

2. Click the green plus (+) sign to the right of Redeem a Code (right side of screen)

3. Enter the code and Click Redeem.

-- Once you do this for both worlds, they should now be added to your Purchase History page and be available for download.

4. Check either your purchase history page for the worlds or go to their pages to download and install.

Monte Vista
http://store.thesims3.com/montevista.html?categoryId=12642

Hidden Springs
http://store.thesims3.com/hiddenSprings.html?categoryId=12642


Note on Hidden Springs:

HiddenSprings is known to be a little tricky to get via this bundle. What should happen is your account should get credited up to 2000 Simpoints. At that point, you should be able to go to it's page: http://store.thesims3.com/hiddenSprings.html and purchase it that way. It should then show up on your purchase history page. http://store.thesims3.com/purchaseHistory.html. It should then be ready to download and install.

You may find that you get an error message of This code has already been used for Monte Vista. That's okay. You've already redeemed the code for the town. It should now be ready to download and install from your purchase history page, or from it's store page. http://store.thesims3.com/montevista.html

Note: Key codes for the worlds, store content and game are stored in the Windows registry. So, that's why it is skipping the game code entry when you're installing any of the above - it uses those keys even though you may be installing it from disc.

If for some reason this does not work, or the worlds do not show up in your purchase history after awhile, please contact EA's customer service (How-To Link Here) to have them help sort out the problem. With proof of purchase of the bundle they should then be able to help.


Reference Link:
Unable to Download/Install Hidden Springs and Monte Vista bundle
http://forums.thesims.com/en_US/discussion/860994/unable-to-download-install-hidden-springs-and-monte-vista-bundle

[Guide] Sims 3 Store Worlds
http://answers.ea.com/t5/The-Sims-3/Guide-Sims-3-Store-Worlds/m-p/1589911

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Troubleshooting Tips

Make sure Origin is open and launcher is open before you log into the store to download the content. As it may take awhile for the launcher to open depending on how much content you have installed already.

If you're having problems downloading any of the store content, try using a different browser. For example: Internet Explorer.

If you're having a problem with downloading any of the content or your account, please contact EA's Customer Service (HowTo). [Only EA customer service can access user accounts.] You may need to verify your account and show proof of purchase. -- If at some point you have registered your discs/games with Sims3.com that might be able to be used as proof of purchase.


[Troubleshoot] Downloading/Installing of Store Content
http://answers.ea.com/t5/The-Sims-3/Troubleshoot-Downloading-Installing-of-Store-Content/m-p/4287701#U4287701

[FAQ] The Sims 3 Store
http://answers.ea.com/t5/The-Sims-3/FAQ-The-Sims-3-Store/td-p/333394

Origin crashes when I try to download additional content that comes with new expansions
http://answers.ea.com/t5/The-Sims-3/Origin-crashes-when-I-try-to-download-additional-content-that/m-p/2322643#U2322643

[MrsFlynn]

Sims 3 Expansion Packs Disappeared From Launcher

Thanks to a member helping me troubleshoot this problem we found this may be an issue to contact EA's customer service with. As this could be an account issue.

What sounds like is happening is the expansions can be viewed via Origin. - Games Library > Sims 3 > Extra Content tab Game Details [Right-click Sims 3, scroll past the Play button, click the Extra Content tab to see to see what Expansions and stuff packs that have been purchased.]

But for some reason, not really explained, the launcher is not recognizing the expansions. Meaning they don't show up under the Expansions and Stuff pack tab in the launcher. This could be happening for several different reasons, such as the game has deactivated the packs or some other account issues.

If a Repair Game or uninstall/reinstall doesn't work, it's likely an account issue and can best be handled by EA's Customer Service.

There has been issues with EA pulling packs from players games. If you feel this is happening to you, please read the thread linked below for more help:

Sims 3 Expansions Missing
http://answers.ea.com/t5/The-Sims-3/Sims-3-expansions-missing/m-p/6085793#M222711

----------

How to: Repair Game
Right-click the Sims 3 icon in Origin and select Repair.
Start game while in offline mode in Origin. This makes the packs show up in the launcher.

If packs show up in Origin, but not in launcher, trying to reinstall Origin may not work.

How to: Uninstall/Reinstall Sims 3
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425178.html#post_Uninstall

How to: EA's Customer Service
http://www.carls-sims-4-guide.com/forum/index.php?topic=21898.msg401708#msg401708

World Adventures Note: You won't find the World Adventures worlds listed (China, Egypt, and France). As they're only playable by your Sims going on vacation. You have to start in a normal "home" town first, such as Sunset Valley.


Reference Links:

Expansions not showing up in the launcher
http://forums.thesims.com/en_US/discussion/883084/expansions-not-showing-up-in-the-launcher

Expansion packs aren't listed at all through the launcher
http://www.carls-sims-4-guide.com/forum/index.php?topic=26532.msg442749#msg442749

[MrsFlynn]

How-To: Save Sims From the SavedSims Folder.

1. Go to and click on the Options Menu (...) in the lower left-hand part of the screen with the dots and select Edit Town
2. Click on the Create a Sim button.
3. Click on the Pre-made Sims button (it's the button with the 6 Sims on it)
-- This is your SimBin.
4. Click the asterisks * up in the right hand part of this menu. - This will show you all the custom content Sims you have saved to the SimBin.
5. When you want to save/export one of these Sims, click on their photo to get them to show up by the mirror and click the checkmark.
6. Click the (...) button under their photo and select the arrow with star attached (Share Sim button)
7. Give them a name and a description.
-- This saves the sim from the SimBin to the Households Library. One copy of the Sim will go to the Household library, and the other will go to the Exports folder located here --> C:\Users\<Username>\Documents\Electronic Arts\The Sims 3\Exports
8. This will save the Sim as a .Sims3Pack file and will be viewable in the launcher.


If you need help saving households their house or community lots, please see the links below.

How To: Save a Household
http://www.carls-sims-4-guide.com/forum/index.php/topic,19060.0.html

How To: Save a House/Community Lots
http://www.carls-sims-4-guide.com/forum/index.php/topic,19062.0.html

How To: Save Sims 3 Files From the Library (Exporting Files)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20751.0.html

If you're wanting to start fresh, but want to back up only some of the Sims 3 files and folders, check the link below.

Saving folders/files to use on a different computer or to use as backup
http://www.carls-sims-4-guide.com/forum/index.php/topic,16414.msg313134.html#msg313134

=====
=====
Created: May 2016
Updated:

[MrsFlynn]

Sims 3 From Steam To Origin


Question: If I buy Sims 3 expansion/stuff packs from Steam, can I take the game codes and register them with Origin?


Answer: Yes. However, first you must purchase the TS3 base game from Steam. - Once that is done, you can purchase all the expansions/stuff packs you want and register them with Origin to get the Origin version.

Go to the Sims 3 in your Steam library and go CD Key, under the Links menu. Click on each ep/sp and copy key to clipboard paste into notepad. So then they can be registered with Origin.

Log into your Origin account and register the codes there. [Launch Origin, click on the Origin menu, Games Redeem Product Code.] When that is finished, you should have the full game in your Origin Game Library.


Reference Link:

Can expansions bought on Steam still be transferred to Origin?
http://modthesims.info/showthread.php?t=587296

[MrsFlynn]

Add Sims 3 and Expansions to the Data Execution Prevention (DEP)

For Windows 8 and 10
For Windows 7


** This only works with the disc version of the game.

For Windows 8 and 10

1. File Explorer > This PC, right-click select Properties
2. Select Advanced System Settings
3. Under the Advanced Tab, Performance, click Settings.
4. Select the Data Execution Prevention tab.
5. Select Turn on DEP for all programs and services except those I select.
6. Add the Sims 3 executable files to the exception list.
7. Click the Add button and navigate to the Sims 3 install folder and look for TS3W.exe

--- 32-bit Windows: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin
--- 64-bit Windows: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin

You may need to navigate to: (if using the Origin digital download version)

--- 32-bit Windows: C:\Program Files\Origin Games\The Sims 3\Game\Bin
--- 64-bit Windows: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin

** Note: You will need to find the .exe file for each expansion you own and add it to the list.

8. Click OK when finished.
9. Restart your computer for the changes to take effect.

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For Windows 7

1. Windows Explorer > Computer, right-click select Properties
2. Select Advanced System Settings
3. Under the Advanced Tab, Performance, click Settings.
4. Select the Data Execution Prevention tab.
5. Select Turn on DEP for all programs and services except those I select.
6. Add the Sims 3 executable files to the exception list.
7. Click the Add button and navigate to the Sims 3 install folder and look for TS3W.exe

--- 32-bit Windows: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin
--- 64-bit Windows: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin

You may need to navigate to: (if using the Origin digital download version)

--- 32-bit Windows: C:\Program Files\Origin Games\The Sims 3\Game\Bin
--- 64-bit Windows: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin

** Note: You will need to find the .exe file for each expansion you own and add it to the list.

8. Click OK when finished.
9. Restart your computer for the changes to take effect.

[MrsFlynn]

Restore Sims 3 Game Options Settings

There's a quick way to reset the game options after a graphics driver or Windows update.

1. Move the options.ini file to the desktop.
[The option.ini file can be found in: \Documents\Electronic Arts\The Sims 3]

2. Start the game and then quit out of it. So it will create a new options.ini file.

3. Open the option.ini file and look for a line that says something like "lastdevice =" with a bunch of numbers. Copy the lastdevice = with it's numbers and replace it into your old options.ini file.
 
4. Save and replace the options.ini file. This should restore your settings.

This device line gets changed every time the graphics drivers and/or Windows are updated. The lastdevice line is given a new driver number that seems to tell the game that the whole options.ini file is new.

If for some reason this doesn't help, you'll need to manually reset them yourself and take note of them for next time the graphics card needs to be updated.

You won't be able to just copy/paste the file into your Sims 3 folder. It doesn't work that way, not sure exactly why other than the file is assigned unique lastdevice numbers that are different file to file and if they don't match you have to change the options yourself.


If you don't understand the above, look at the post linked below. It explains in a different way how to save and restore the options.ini file.

How to save graphic settings?
http://www.carls-sims-4-guide.com/forum/index.php?topic=15561.msg297343#msg297343


Under the spoiler tag are a some of options that you may want to change in your file to to get highest settings. (1 means low / 2 medium / 3 high / 4 high/max)

Spoiler (click to show/hide)

Open up your Option.ini file and carefully look over these options below and change the number to 4 on all of these options in your file to have them set on high/max.

terrainquality = 4

edgesmoothing = 4

visualeffects = 4

simquality = 4

lightingquality = 4

treequality = 4

drawdistance = 4

generalreflections = 4

texturequality = 4

[MrsFlynn]

Can't Log In to Sims 3 Store

Try these tips:

1. Try a different browser, for example Chrome, or IE instead of your usual browser.

2. Clear browser cache.
https://help.ea.com/en-us/help/faq/clearing-your-browsers-cache/

3. Even if you don't use IE, it might be good to reset it. As Sims 3 uses parts of IE in it's launcher.

Open IE and go to Tools --> Internet Options --> Advanced --> Reset.
Check the box that says "Delete Personal Settings.
Restart your computer

4a. If you're able to log in via the launcher, then do that and then try logging into the store.

4b. If you can't log into the launcher, try logging into the store via the website. https://store.thesims3.com/

5. Crinrict has a suggestion of deleting a file in \Documents\Electronic Arts\The Sims 3\Downloads that has your email address as a file name.

Invalid email/password error
https://answers.ea.com/t5/The-Sims-3/Invalid-email-password-error/td-p/1987869

6. Try using the exchange, open the launcher (don't login). Go to the exchange: https://www.thesims3.com/exchange Try downloading something, to see if it will allow that. If so, then try logging in.

7. Even if you can log into Origin, try changing your password Then try logging into the Store again.

8. If all else fails, it may be best to contact EA's Customer Service to see if they can help.

When talking to EA's CS. You will have to verify your account. This means give them your name, email address, password, etc. With that information, they can help you with your account issues. Also, let them know of your temporary account, so they can merge it with your main account. - You may need to verify the temporary account as well.

----------
Reference Links:

Can't Login thru Sims 3 Launcher or in Game
http://answers.ea.com/t5/The-Sims-3/Can-t-Login-thru-Sims-3-Launcher-or-in-Game/td-p/5979430

I can't log in to The Sims 3
http://answers.ea.com/t5/The-Sims-3/I-can-t-log-in-to-The-Sims-3/td-p/1789895