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The Sims 4: Vet Clinics
Playing a Veterinarian in the Cats and Dogs Expansion
The Sims 4 Cats and Dogs allows players to own and operate a Vet clinic, all while playing as the Veterinarian
The Sims 4's ownable vet clinic is available to players who buy the Cats and Dogs Expansion. This new feature borrows heavily from the Get to Work Doctor Career, as well as that DLC's Retail feature and Veterinarian Skill which ties in with the business ownership feature, but is not exclusively used for operating a clinic. You can learn more about the skill levels and what they unlock by visiting that guide. For now, know that you'll gain vet skill while working on patients and can also improve the skill by practicing lab work at the medicine crafting station. I suggest you get 2-3 levels before you open your clinic, so that your Sim will make less mistakes while interacting with their furry patients.
Starting a Vet Clinic
The bare minimum needed to create a vet clinic. Decorations would improve the place, but this is all you need and it can be made for less than $6000.
To start a vet clinic, use your Sim's phone and go to the Career/Household tab. There you can find the 'buy a vet clinic' option. You'll need at least $10,000 though more is recommended. The money is transferred to a separate business account. You can pay yourself from this account, though you may need to deposit more funds if your business isn't making money. Some of the initially deposited money is just to pay for a lot on which to build the clinic. You can certainly start very small, but want to purchase a lot that will leave a little room for expansion. Your clinic could be just a couple of medium sized rooms.
A few items are needed to qualify as a vet clinic. You'll need a Vet Podium (what customers use to sign in), an exam table (the minimum equipment required to treat animals), and some form of waste disposal (a trash can!). The surgery station (required to cure more advanced diseases), medicine crafting table, and vending machine are optional items.
Once you've constructed all this, you're ready to open your business for the first time.
Treating Your First Patient
Greet the owner, and you're off to examine and treat the pet in your examination room.
When you're ready, you can use the bottom-right business management panel to open the business. You'll have to do a little waiting for patients, but they'll show up at all hours. In order to treat a sick animal, simply greet the Sim or their pet when they come in. Your Sim and the patient will head to the exam table after you've confirmed a small dialog box that pops up with a message from the owner.
Once at the exam table, your Sim must examine the pet by taking their temperature, checking out their skin, etc. As you do this, symptoms will be revealed. I have a handy list of Pet Sicknesses that can be handy for reducing the number of tests you need to perform, allowing you to get on to other patients.
Every now and then, you'll need to calm the patient to keep their stress down. Some pets start stressed. This takes more time, but you cannot treat the pet and the owner may get upset if you stress their animal too much. An industrial strength relaxation serum can be used when the pet has 5 or so symptoms, because it means your veterinarian may need to run more tests to discover the illness. Craft these at the medicine crafting table where you can also store them - more info at the Veterinarian Skill Page. At Veterinarian skill level 5, you unlock the Soothe Pet interaction, which seems to be a better version of 'calm' in that it may prevent stress from building up so quickly from exams.
When the symptoms are all revealed, your Sim should know what sickness the pet has caught. Go to the treatments menu and pick the one with the 'thumbs up'. Treatments are ruled out as you go, so if you go to this menu before you've finished revealing symptoms you will see options with a question mark. Those are the treatments your Sim's not yet ruled out.
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Keep the animal's stress down for the duration of the exam in order to score extra points with the owner.
Once the exam is done, you can click the pet and 'bill owner' or 'dismiss patient' on the owner. The pet version seems more reliable. Sometimes they dismiss and pay automatically once the treatment's finished, but you may still want to dismiss them. The final star rating will be added to your business' star rating, which seems averaged based on more recent customer reviews. If you get the bug where the owner isn't paying, you may want to save, close the game, and restart it. Some people have repaired the game in origin. Someone will surely remind me to strike this from the guide when the bug is fixed!
Treating Patients will give you perk points, which can be spent in the business management screen to give temporary and permanent boosts to your clinic. Each boost is specific that one business only. Perk points are not accumulated when employees use interactions. You've got to be the one treating the pet. This keeps it from snowballing should you open the clinic while you're away from the lot and preserves the sense of progression.
Profits from Veterinarian
The amount of profit you get is determined by the markup. You can access this by going to business settings on the business management interface. A 100% markup is standard. Higher values will lower the star rating of your business, assuming you lack the level of service to back up such high prices. Lower prices might help increase customer satisfaction when you're just starting out. The amount you receive seems to be $100 + medicine cost times the markup. A 100% markup should be double medicine cost, but the multiplier appears to be 1. So $125 for a 100%, $137 for 150% and $150 for 200% for a standard treatment. More expensive treatments (when appropriate) therefore pay more.
- Wait Times - Lower wait times are better for customers. This is largely determined by having an appropriate amount of employees relative to your star rating, and your ability to juggle many customers. Always serve those who got their first because this rating is based on a timer that counts down.
- Environment - Having 'beautifully' decorated is a huge boost vs having a messy or ugly place with unfinished walls. Additionally a separate boost is provided by having quality music playing in the waiting area. Get a good reliable stereo and let it play.
- Bedside Manner - Being kind with your greeting and being friendly with owners and their pets in general is advised. Use a friendly social on each before you dismiss them if it won't have a huge impact on wait time for multiple customers. This is mainly an issue with employees - angry employees who are mean to customers can mess up your star rating. See the Employees section.
- Pet Stress - Don't let the animal get a full red bar, and even better keep it below half if you can. The owners appreciate if it's not a scary experience for their cat or dog.
- Quality of Treatment - Every now and then your vet will mess up and toss a cone of shame on a pet, but you should in general be able to get the treatment correct on the first try. Again, a bigger issue with an unskilled employee.
- Value of Service - Base your prices upon your strengths in all the areas above to also get a decent value of service. Charging 200% on a low ranking business may get you a boost on one patient, but you'll be waiting more time for new patients to show up. If you have every single one of these categories checked off, it's safe to charge 200%.
The Vet Clinic will eventually need an employee to help out if you hope to serve a large number of customers. The employees are veterinarians, who can handle some of the customers for you and will work when the clinic is open but your vet is at home. Hire a veterinarian by going to the bottom-right menu where you manage your business. Find the 'manage employees' button. You only start with one slot, but you won't need more at a one-star place. People will be afraid you'll kill their pet and you've got to prove yourself first. Pick any employee, as low skill levels just means cheaper pay. I'd put more emphasis on the vet and charisma skills than maintenance/handiness.
Employees can be trained for a fee, but they'll gain skills naturally as they work. As they level up in the three skills, they'll start to demand more pay. A satisfied employee is a happy employee, and you don't want them being snippy with customers. Besides that, they are earning money for the owner (you) and can treat more patients with a higher vet skill level. Use the promote button on the employee management screen to give an employee. Praise them occasionally when they do a good job, and this will also raise their job satisfaction. It allows you to be cheap but nice for a time until you can afford to give them a raise. The hourly pay is based on the promotion level - each bump up to level 5 is a $10 raise (max $50).
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You can make your workers wear ridiculous outfits (like bear suits).
When the pet gets on the examination table move straight to surgery and scan the pet. You will get a high star rating most of the time. But keep in mind they must wear the cone of shame after.
You must buy a vet clinic. There is no job on your phone to be hired as one.
I'd also try a game repair as TS4 is a buggy game. if this continues after testing in a game with no mods and cc then making a bug report would be a good idea: https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs
If you do not use mods delete the localthumbcache.package file and try again. Also try replacing the check in podium. You can also bulldoze the lot and replace it again from your library remember this could reset any perk points you may have used if your sim owns the clinic.
So I can't really answer your question. But it seems to me that the text that shows once you have clicked on an action is what the employee is not doing.
There is also a bug that makes employees stand around and pretty much do nothing for hours.
EA Bug Report - Vet Employees Do Nothing for Hours
The money that is left over after paying for treatments to the animals, employees wages and any advertising costs is your vet sims take-home pay or Net Profit, this is how much money your vet sim made during the last time the clinic was open.
The game automatically pays any employees, advertising costs and treatments costs for you.
You can see an example of this in the first screenshot on this guide, at the top of the page.
Is there a way to move the clinic on to the same lot as the house or something? Because I don’t see how this would work unless you’re just using one single sim. Which is very boring and I almost always use families.
Home lots (residential) can not be combined with other lot types but you can make your sims live on a vet clinic lot, however you will still need a residential lot (which could be empty) as all bills and mail will be delivered there and any babies will stay there until able to travel as well as all children/teens will return home from school to a residential lot.
This is just how TS4 functions. I always play large households and have no problems managing the sims even when I am with one sim on a vet clinic or restaurant/retail lot etc. You can either just ignore the at-home sims until you finish what you're doing with your vet sim or have the other sims travel to the vet clinic.
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