The Sims 4 Help Articles
Tutorials and Instructions for Solving Common Problems
People come to my site to learn about The Sims 4, but many players also experience problems. This is a list of resources found on the guide that may help you solve those problems. You can also Go to our Forum or search the guide site to see if others have had a similar issue, or start your own thread if the question has not been asked before. Doing that, your problem with the game may be solved and help others in the future.
Using Mods and Custom Content (CC)
This guide covers usage of mods and CC and provides some links to help you get started downloading a massive collection of clothing, objects, and gameplay mods that can improve your experience with The Sims 4.
Backing up Sims, Saved Games, and Creations
This covers exactly what the title says: backing up your saved games in case of hard drive failure or when you need to reinstall your operating system. This can help you to save the Sims and homes that are most precious to you from being deleted or corrupted.
Improve Performance and Fix Problems: Clearing the Sims 4's Cache and Backup/Restore Saves
Learn what files are safe to delete in my guide to clearing the game's cache files. This can solve many gameplay issues, especially when the game has just been patched and things seem strange. It won't solve everything, but it's a good place to start.
How to Move Sims
This helpful faq covers moving Sims in and out of households, or moving entire families to a new lot. The game doesn't explain this process well (at least no in an obvious way) so I created this to help players know how to move.
A simple tutorial that teaches you how to place lots in The Sims 4.
Sims 4: Controls & Hotkeys
Learn the game's controls and all the hotkeys that can help to save you time.
Learn all about The Sims 4's build mode and get help with some common design problems. Also listed are the game's building cheats, so that you can make things look how you want without the usual constraints.
Using the Gallery
Need help using The Sims 4's Gallery? This tutorial teaches you the basics of sharing things, using Sims you download from the gallery, as well as placing homes you've downloaded. You'll also find a link to download The Sims 4 Gallery App for your Android or Apple mobile device.
Our Forum Can Help!
My Forum doesn't require email activation for you to join, and it's easy to ask a question. Just choose the correct board and fire away. We have sections that cover technical help, general gameplay, and expansion-specific questions. We're also a kind community who are welcoming to newcomers. Be sure to heed our rules (primarily be kind and not vulgar) and you'll have a good experience there.
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We have Building Tutorials Here (click) that should help you. You also do not need to bulldoze to build, you can just simply enter into the build/buy mode and add to whatever is there if you wish.Remember that unless you have aging off your sims will age when your sisters are playing too so it may be a good idea to turn aging off if you are all taking turns playing in the same game save.
when i add CC on my Sims 4 game it pops up with this, i have always been able to use CC!?"Unable to start:
Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin.
[de4ee14f:29f00e76:00000000:00000000]"I have tried everything! It seems to let me install Game Play mods but not CC mods? I have tried...- uninstalling and then reinstalling
- repairing the game repetitively
- installing CC mods
- cleaning them out
- re-downloading everything
- removing CC and re-adding it bit my bit
- removing Sims 4 folder from EA and allowing the game
- no sims 2/3 CCIn the past I have been able to use MODs up until and update last year at some point and then this started? I am on,* Mac model (13-inch, Mid 2012 MacBook Pro)
* Processor (2.5 GHz Intel Core i5)
* Memory (4 GB 1600 MHz DDR3)
* Graphics (Intel HD Graphics 4000 1536 MB)
* Operating System (macOS Sierra Version 10.12.3)
* Official EA EPs/SPs/GPs installed (Get To Work, Spa Day, Luxury Party Stuff, Perfect Patio Stuff)
* Do you have antivirus or clean up apps installed? If so what are they? (NA)
* Are you running any background tasks? If so, what are they? (NA)
This link to crinricts post may help Origin Corrupt
The other thing to check is that it may only be one piece of CC that is broken and not all so check at the creators sites etc that the CC is ok to use, recently up dated etc. Especially check your mods as so many mods were broken with the toddler patch. If you are trying to run the game with a broken/out of date mod then that error message would make sense as basically the game is corrupted due to files being changed with a broken mod.
Does your game run at all when you take out all the CC and Mods?
Yes the game works once removed. Game Mods work fine, it seems to only be CC which is odd. I'll download a new CC creation and see if it works! None of mine works so it could be possible that the CC is unable to work with the toddlers
i downloaded cc from "the sims resource'
i was dragging the cc into documents/electronic arts/ sims 4/ mods but then i accidentally did something to the file by changing the type of the file which is notes at the moment. i dont know how to change it back to original type of file since its an unknown file, when i download cc its just a white paper icon. someone please tell me how to fix it
These package files just go directly into your mods folder and then when you have cc enabled in the game options menu will show up in CAS or in the build/buy menu depending on what type of cc it is.
You can place cc in a folder that is nested inside the Mods folder but do not go deeper than one folder as the game will not recognize any more levels.
More Tips on using CC and Mods
Trying to find a way to force a custom screen resolution on start-up. Running Ts4 on a nettop, device is way powerful enough to run the game but the tv it's plugged into is fussy about screen resolution. Have tried editing config file to specify a resolution i know works, but game seems to be resetting my changes on startup (which kinda renders the config file pointless imo, but hey). Any help greatly appreciated, cheers.
New Patch for November 2019!
Discover University Expansion
The Sims 4 Discover University has been announced for November 15 for PC/Mac and December 17 for Xbox and Playstation 4 consoles. Click to learn more about the pack, see my summary of the livestream or read our FAQs below.
For video info see my Summary of the Sims 4 Discover University Deep Dive Livestream.
- Lot Traits Updated for all DLC
- 10 Objects that Add Gameplay to The Sims 4
- 10+ Mods That Add or Improve Gameplay in The Sims 4
- Spells List Updated & Info on Charge
- Around the World of Glimmerbrook
- Sims 4 Realm of Magic is Available Now. Here’s My Opinion On the Pack
- The Sims 4 Realm of Magic Features Deep-Dive
- Tutorial: Using The Sims 4’s New Stair Customization Tool
Realm of Magic
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We now have a Videos page, where I'll list every submission to our Sims 4 Gameplay Guides Channel. I'm taking feedback seriously, improving recording and sound quality and other issues with my video guides. Let me know what you think and subscribe for more like it. If you comment on the videos page with a request I may bump it higher on my to do list (no promises though!). Here is a listing of all videos released to date, in order of release:
Sims 4 February Patch Summary
Get Famous: Celestial Crystal Crown
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Get Famous First Impressions
First Person Mode (Sims 4 Update)
Get Famous Acting Livestream
Livestream Summary (Latest Patch News)
Patch News: COMING SOON
The Sims 4 Get Famous Expansion
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Nerd Brain and Computer Whiz
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The Sims 4 Whims & How to Use Them
Ambrosia Ingredients and Raising the Dead
The Sims 4: Making a Super Sim
The Sims 4 Careers (Improved)
Seasons Holiday Decorations Guide
Cool Kitchen Stuff
How to Woohoo & Try for Baby
Playing a Moocher
Sims 4 Writing Skill
Father Winter's Baby
Flower Shop Seasons/Get to Work Retail